Systems Support Administrator - US

Pearson; Indianapolis (IN); Remote; USD 85,000 - 95,000; Full time

Job summary

A leading company is seeking a Systems Administrator to manage IT services for schools nationwide. This role is primarily remote, requiring strong technical skills and customer service abilities. The ideal candidate will have experience in systems administration and troubleshooting, along with a Bachelor’s degree in computer science. The position offers a competitive salary and opportunities for professional growth.

Qualifications

• At least 3 years in systems administration in a large enterprise environment.
• Availability for on-call, evening, or weekend work as needed.

Responsibilities

• Provide technical support and solutions for school staff and student technology.
• Manage and troubleshoot various operating systems and devices.
• Mentor Service Desk teams and serve as primary escalation point.

Skills

Technical Support

Troubleshooting

Communication

Customer Service

Collaboration

Education

Bachelor’s degree in computer science

Tools

Microsoft Azure

Active Directory

Windows Server

Google Workspace

Powershell

Job description

Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and execute tasks effectively in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position is primarily remote (95%), with occasional in-person visits to events, schools, or Pearson offices as needed. Employees must meet remote work requirements, including home office setup, privacy, and equipment standards.

Company-provided equipment includes:

• 2 primary laptops and up to 10 test devices/peripherals
• 4 external monitors
• Additional hardware support for multiple primary computers and test devices

Employees must provide:

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support and solutions, including planning, configuration, deployment, and maintenance of school staff and student technology and applications.
• Assist with escalated support issues, resolving customer problems using proven troubleshooting techniques.
• Manage and troubleshoot various operating systems and devices, including Windows, ChromeOS, Chromebooks, iPads, and printers.
• Administer and troubleshoot Google Workspace, Microsoft 365, and Azure environments.
• Configure devices for staff and students, ensuring access to necessary tools.
• Build, deploy, and maintain servers with services like domain controllers, web, Linux, SharePoint, DNS, and DHCP.
• Gather and assess application functions related to customer needs.
• Mentor Service Desk teams and serve as primary escalation point.
• Track tickets, prioritize tasks, and participate in conference calls with stakeholders.
• Collaborate on team projects, document processes, and maintain a knowledge base.
• Perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines
• Knowledge of Microsoft Endpoint Manager (Intune, Autopilot)
• Experience with Active Directory, Windows Server, SQL, GCDS, Google Workspace, Google Voice, Chrome Management
• Hardware/software configuration and troubleshooting skills
• Familiarity with DNS, DHCP, SMTP, SFTP, IIS, and multifunction printers
• Powershell scripting

Support includes operational tasks, troubleshooting, provisioning, design, and maintenance.

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience
• At least 3 years in systems administration in a large enterprise environment
• Availability for on-call, evening, or weekend work as needed
• Ability to work 24/7 during critical outages
• Strong communication skills and ability to work independently and in teams
• Attention to detail, customer focus, flexibility, and ability to work remotely with a secure, distraction-free environment

Salary range: $85,000 - $95,000, influenced by skills, experience, and location.

Additional benefits and details are available on our website. Pearson is an equal opportunity employer, committed to diversity and inclusion, and participates in E-Verify. Reasonable accommodations are available for applicants with disabilities.