Systems Support

PlanIT Group; United States; Hybrid; USD 55,000 - 83,000; Part time

Job summary

PlanIT Group seeks a contractor to support the Autotime ticket flow, route issues to development, and deploy fixes when necessary. You will work with Service Central and use SQL to pull information aiding ticket resolution.

The role requires after-hours on-call availability and a rotating schedule; training on the system will be provided, with potential weekend coverage as needed.

Qualifications

• Proven experience with Autotime configuration and timecard fixes.
• Experience in SQL querying to support ticket resolution.
• Familiarity with Control-M for job management.

Responsibilities

• Receive and service tickets in Autotime and route to development.
• Deploy fixes such as re-running failed jobs when needed.
• Support after-hours on-call rotation and weekend coverage as required.

Skills

Autotime

SQL

Control-M

Tools

Service Central

Job description

USA Contract On-Site Flexibility/Remote: 100%

The applicant will be responsive for receiving and servicing tickets in Autotime. Candidates will route the tickets to the responsible party for development fixes. May be responsible for deploying fixes such as re-running job that failed.

Experience with Autotime, SQL, and Control-M are required.

The role will start with training on the system to get up to speed but will eventually require on-call flexibility to service business-critical tickets after hours and sometimes weekends. An on-call rotation is being created by the team and is currently TBD but the initial plan is to have one week on-call, one week as backup, and then at least one week off call prior to being back into rotation. Ideally they will have at least two weeks off call prior to being back into rotation.

The contractors must have Autotime experience to successfully support the team. Tickets come through Service Central so familiarity with Service Central is also important. Support may occasionally bleed into after hours as this position requires on-call support.

• Control-m (Automated Job Management)
• Autotime (config, timecard fixing, etc)
• SQL (nice to have, querying for information to help with tickets)