Remote Production Systems Support (Autotime/Control-M/SQL)

PlanIT Group; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

PlanIT Group in the United States is seeking an Information Technology Systems Support Level 3 professional to manage production tickets, analyze issues, and coordinate with development and infrastructure teams to keep business‑critical processes running smoothly.

You will work with Autotime, Control-M, and SQL to troubleshoot, configure timecards, monitor jobs, and ensure timely resolution of incidents. This role includes on-call rotation and after-hours support as needed.

Qualifications

• Bachelor's degree with 6–8 years of relevant experience or Master's with 4–6 years.
• Hands-on experience supporting Autotime in production.
• Experience with Control-M automated job management.
• Working knowledge of SQL for troubleshooting and information retrieval.
• Experience with ticket-based production/application support.

Responsibilities

• Receive, review, prioritize, and service production support tickets through Autotime and Service Central.
• Analyze reported issues and determine the appropriate resolution or responsible technical/development team.
• Route tickets to the appropriate team when development fixes or specialized technical support are required.
• Troubleshoot and resolve operational issues within the scope of the support team.
• Perform Autotime configuration and timecard‑related corrections/fixes.
• Monitor automated jobs and assist with resolving job failures.
• Perform operational fixes such as re‑running failed jobs when authorized and appropriate.
• Use Control‑M for automated job management, monitoring, and troubleshooting.
• Use SQL queries to retrieve and validate information needed for ticket investigation and resolution.
• Document troubleshooting steps, resolutions, and ticket updates accurately.
• Coordinate with development, application, and infrastructure teams to resolve complex production issues.
• Escalate issues appropriately when they require development‑level fixes or additional technical expertise.
• Support business‑critical applications and processes while maintaining service availability and operational continuity.
• Participate in an on‑call rotation after completing the required system training.
• Provide after‑hours and occasional weekend support for critical incidents as required.

Skills

Autotime

Control-M

SQL

Service Central

Education

Bachelor's degree with 6–8 years of relevant experience

Master's degree with 4–6 years of relevant experience

Tools

Autotime

Control-M

Service Central

SQL

Job description

PlanIT Group in the United States is seeking an Information Technology Systems Support Level 3 professional to manage production tickets, analyze issues, and coordinate with development and infrastructure teams to keep business‑critical processes running smoothly.

You will work with Autotime, Control-M, and SQL to troubleshoot, configure timecards, monitor jobs, and ensure timely resolution of incidents. This role includes on-call rotation and after-hours support as needed.