IT Service Management Specialist

Lancesoft; New York (NY); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Lancesoft is seeking an IT Service Management Specialist in New York, onsite, for a direct hire. The role focuses on monitoring job flows via CA Workload Automation DE, with mainframe, UNIX, or PeopleSoft servers, and requires rapid response to job failures, plus occasional migrations to production or test environments.

The candidate should have 3–5 years of scheduling experience, strong documentation skills, and a solid background in IT service management and operations.

Qualifikationen

• 3–5 years scheduling experience with a Windows-based scheduling system.
• 5 years experience escalating and documenting critical job failures and schedule problems.
• 5 years of hands-on troubleshooting involving scheduler, batch processes, and cycle flows.

Aufgaben

• Monitor job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
• Respond quickly to job failures by determining cause and contacting on-call staff for remediation.
• Occasionally migrate software to production and/or test environments.

Kenntnisse

Production Control

Dependencies

Analytical thinking

SDLC

Communication

Ausbildung

Baccalaureate degree in Computer Science/Engineering

Tools

z/OS

TSO/ISPF

JCL

GDGs

File-AID

IDCAMS

CA Workload Automation DE

Jobbeschreibung

Title: IT Service Management Specialist

Duration: Direct Hire

Location: New York, NY 10001

Position: Onsite

Work Hours: This position is a 3-day work week, consecutive days, 7: 30a.M. Until 8: 00 p.M. And includes weekends and holidays. The days worked rotate on a predetermined schedule.(4 weeks Mon thru Wed then 4 weeks Thu thru Sat.)

Job Description:

The Client has a vacancy for a Job Administration/Production Control Technician reporting to the night Shift Supervisor. This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server. The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Experience:

3 - 5 years of related scheduling experience with a Windows-based scheduling system. 5 years' experience escalating and documenting critical job failures and schedule problems. 5 years of experience with hands‑on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.

Minimum Qual Requirements

A baccalaureate degree from accredited college in computer science, engineering or a related field and four years of satisfactory full‑time experience related to information technology service management, process management, operations; A baccalaureate degree from accredited college and eight years of satisfactory full‑time experience related to information technology service management, process management, operations

Preferred Skills:

Extensive experience working in Production Control with mainframe or mid‑range computer Familiarity with establishing job dependencies Experience troubleshooting JCL errors, using GDGs, and utilities such as File‑AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package Knowledge of z/OS JCL and TSO/ISPF Experience with mainframe compile, link, and bind procedures Familiarity with file transfer protocols such as FTPS and/or Connect: Direct Excellent communication (oral and written), interpersonal, organizational, and analytical skills. Strong understanding of standard SDLC methodologies Knowledge of IMS, D82 Knowledge of UNIX Knowledge of PUTTY, WinSCP Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS‑Word and Excel Knowledge of PeopleSoft People Tools (Process Monitor)