Systems Service Technician - Clearwing

Clair Global; Milwaukee (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Clair Global is seeking a Systems Service Technician to test, troubleshoot, repair, operate, replace, and clean lighting, audio, video, and control systems at U.S. based customer locations.

Responsibilities include direct end-user interaction, testing/calibration, maintenance, service ticket documentation, and preventative maintenance. Occasional installations and travel may be required; electronics credentials and DMX/sACN/ArtNet knowledge are preferred.

Qualifications

• Bachelor’s/Associate/Certificate in electronics technology preferred.
• Familiarity with testing, troubleshooting, and repairs of AV systems.
• Knowledge of DMX, sACN, ArtNet, and other protocols.

Responsibilities

• Interact directly with end-users to resolve system issues efficiently.
• Test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems.
• Diagnose and repair systems following company standards.
• Complete service tickets with findings and actions taken.
• Provide preventative maintenance across system types and locations.
• Modify control programs as needed and assist on installations including cable work and rigging.

Skills

Customer interaction

Troubleshooting

Diagnostics

Documentation

Independent work

Education

Electronics technology degree/certificate

ETC Technician Certification

Tools

Multimeters

Oscilloscopes

Signal generators

DMX/sACN/ArtNet protocols

Color Kinetic control systems

Job description

JOB SUMMARY:

The primary responsibilities of the Systems Service Technician include testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Lighting, Audio, Video, and Control Systems installed at U.S. Based Customer Locations.

RESPONSIBILITIES AND DUTIES:

• Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently
• Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems and equipment
• Diagnose, troubleshoot, and maintain installed lighting and audiovisual systems and equipment consistent with company best practices and industry standards
• Complete service ticket documenting all findings, course of action, and results
• Provide preventative maintenance services for various system types and locations
• Modify existing control, DSP, and lighting control programs, as necessary
• May be assigned to assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, and lighting fixtures, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls, and focusing/addressing lighting fixtures

QUALIFICATIONS/ REQUIREMENTS:

• Bachelors/Associates Degree/Certificate of Electronics Technology preferred
• ETC Technician Certification preferred
• Familiarity with soldering, use of standard tools, and generally assembly techniques
• Knowledge of multimeters, oscilloscopes, and signal generators preferred
• Advanced knowledge of ETC, Color Kinetic control Systems
• Strong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols.
• Basic knowledge of computers and networking
• Knowledge of signal flow
• Ability to work alone
• Ability to interact with customers
• Must provide basic hand tools
• Ability to travel on occasion
• Must be ok with heights and occasional work on a lift