Systems Service Technician - Clearwing

Clair Global; West Allis (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Clair Global is seeking a Systems Service Technician to service integrated lighting, audio, video, and control systems at U.S. locations. Responsibilities include testing, troubleshooting, repair, operation, and cleaning, with occasional installation support and site evaluations.

The ideal candidate will have electronics technology training and experience with DMX/sACN protocols, testing equipment, and basic networking knowledge. Willingness to travel and work at heights is required.

Qualifications

• Bachelor’s/Associate/Certificate of Electronics Technology preferred.
• ETC Technician Certification preferred.
• Familiarity with soldering, use of standard tools, and general assembly techniques.

Responsibilities

• Interact directly with end-users to gather information necessary to resolve system issues.
• Test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems and equipment.
• Diagnose, troubleshoot, and maintain systems per company practices and industry standards.
• Complete service tickets documenting findings, actions, and results.
• Provide preventative maintenance for various system types and locations.
• Modify existing control, DSP, and lighting control programs as needed.
• Assist on installations including rough-in, cabling, rigging, testing, and addressing lighting/video.

Skills

Soldering

Independent work

Customer interaction

Ability to travel

Signal flow knowledge

Education

Bachelor's/Associate/Certificate of Electronics Technology

ETC Technician Certification

Tools

Multimeters

Oscilloscopes

Signal generators

ETC Color Kinetic control Systems

Job description

JOB SUMMARY:

The primary responsibilities of the Systems Service Technician include testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Lighting, Audio, Video, and Control Systems installed at U.S. Based Customer Locations.

RESPONSIBILITIES AND DUTIES:

• Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently


• Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisualsystems and equipment


• Diagnose, troubleshoot, and maintain installedlighting and audiovisual systemsand equipment consistent with company best practices and industry standards


• Complete service ticket documenting all findings, course of action, and results


• Provide preventative maintenance services for various system types and locations


• Modify existing control, DSP, and lighting control programs, as necessary


• May be assigned to assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, and lighting fixtures, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls, and focusing/addressing lighting fixtures

QUALIFICATIONS/ REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

• Bachelors/Associates Degree/Certificate of Electronics Technology preferred


• ETC Technician Certification preferred


• Familiarity with soldering, use of standard tools, and generally assembly techniques


• Knowledge of multimeters, oscilloscopes, and signal generators preferred


• Advanced knowledge of ETC, Color Kinetic control Systems


• Strong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols.


• Basic knowledge of computers and networking


• Knowledge of signal flow


• Ability to work alone


• Ability to interact with customers


• Must provide basic hand tools


• Ability to travel on occasion


• Must be ok with heights and occasional work on a lift