Field Service Technician

Clair Global; Escondido (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading audiovisual services company in California is seeking an Audiovisual Field Service Technician to repair and maintain integrated audiovisual systems. The role involves interacting with customers, troubleshooting, and providing maintenance services. Candidates should have strong communication skills, knowledge of AV systems, and a required AVIXA CTS certification. This position offers a full-time opportunity in a dynamic work environment.

Qualifications

• Self-motivated with the ability to work independently and within a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Physical ability to lift 50 lbs. and climb a twelve-foot ladder.

Responsibilities

• Interact directly with end-users to gather system issue information.
• Diagnose, troubleshoot, and maintain installed audiovisual systems.
• Provide preventative maintenance services.

Skills

Self-motivated

Interpersonal and communication skills

Experience with video production systems

Networking protocols knowledge

Education

AVIXA CTS certification

Tools

Microsoft Office

AV control and signal processors

Job description

The Audiovisual Field Service Technician's primary role is the repair and maintenance of integrated audiovisual systems and managing customer relationships.

Job Duties

• Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently.
• Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed audiovisual systems.
• Diagnose, troubleshoot, and maintain installed audiovisual systems according to company best practices and industry standards.
• Complete service tickets documenting all findings, actions, and results.
• Provide preventative maintenance services for various project types and locations.
• Modify existing control and DSP programs as necessary.
• Assist with installations when time permits, including equipment rough-in, cable pulling, speaker rigging, projector and screen setup, rack setup, testing, cable termination, and aligning speaker systems and video projectors.

Job Requirements

• Self-motivated with the ability to work independently and within a team, demonstrating a strong work ethic.
• Capable of meeting deadlines and managing multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills, both written and verbal.
• Interest in learning new skills and technologies.
• Experience with high-end video production systems, audio systems, control systems, and production lighting is preferred but not mandatory.
• Ability to interpret detailed one-line diagrams for installation, tuning, and troubleshooting of AV systems.
• Physical ability to climb, maneuver in confined spaces, lift 50 lbs., and carry a twelve-foot ladder.
• Proficiency with Internet, Web technologies, Microsoft Office, and related software.
• Strong understanding of networking protocols and standards.
• Comfortable connecting and configuring AV control and signal processors.
• Willingness to travel and hold a valid driver's license.
• AVIXA CTS certification required; CTS-I preferred or in progress.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Entertainment Providers