Field Service Engineer - Level TBD

Electronic Theatre Controls; West Virginia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

Paid time off

Job summary

Electronic Theatre Controls is seeking a Field Service Engineer to energize and repair ETC systems at customer sites, with up to 90% travel.

This role requires a Technical Bachelor’s Degree or equivalent experience, strong theatrical lighting knowledge, and a track record of providing excellent customer service. You\'ll train users and technicians, perform upgrades, and coordinate with dealers and contractors while staying flexible for evenings and weekends.

Qualifications

• Technical Bachelor's Degree or 8 years of related experience.
• Theatrical lighting experience preferred.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Willingness to travel up to 90% and work evenings/weekends.

Responsibilities

• Energizes and repairs ETC systems at customer sites.
• Manages site work and timely arrival through scheduler and contacts.
• Programs equipment to ensure correct installation and operation.
• Provides end-user and technician training.
• Delivers 24-hour customer support via company devices.
• Keeps progress updates and completes follow-up documentation.
• Trains internal staff and customers on ETC products.
• Performs hardware and software upgrades.
• Liaises with dealers, reps, contractors, and end users.
• Travel up to 90% with possible evenings/weekends.

Skills

Theatrical lighting

Customer service

Electrical knowledge

Moving light programming

Problem solving

Communication

Independent work

Travel readiness

Education

Technical Bachelor’s Degree

Job description

Are you ready to jump in and tackle challenges head-on? We’re looking for a dynamic and adaptable individual as our next Field Service Engineer. This position is ideal for someone who thrives in fast-paced, ever-changing environments, and with the ability to quickly address site issues. This role will require frequent travel, so you must be someone who enjoys a bit of adventure and can hit the ground running.

ETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people in a fun environment!

Representative Responsibilities

• Energizes/repairs ETC systems and equipment at customer sites:
• Ensures timely arrival to customer site through project management, department scheduler, and site contacts. Provides site management of ETC scope of work
• Evaluates and programs equipment at customers’ venue, within ETC scope of work, to ensure the correct equipment is installed and is working as designed and specified.
• Performs effective end-user and technician training.
• Ensures factory personnel receive completed turn-on report, corrected drawings, expense reports, and other paperwork as deemed necessary.
• Provides 24-hour customer support:
• By means of a company supplied cell phone and laptop.
• Exceeds customer expectations for service and responsiveness.
• Represents the interests of ETC through a positive and customer focused attitude.
• Ensures repairs are made within the time frame agreed upon by ETC and its customers.
• Informs ETC and its customers of progress in a timely manner.
• Completes follow-up documentation.
• Trains internal personnel, external technicians, and customers on the proper use of ETC products:
• The engineer will stay current on all of ETC’s equipment, including installation and repair procedures.
• The engineer will be trained on all of ETC’s equipment in order to serve as a trainer to ETC’s customers.
• Ensures training workshops have adequate preparation.
• Ensures training attendees are educated on ETC products and processes.
• Performs hardware and software upgrades:
• Performs specified upgrade to meet customer requirements.
• Completes follow-up documentation.
• Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
• Employee travel:
• This position is a field position requiring up to 90% of work occurring outside of an ETC office.
• This position requires occasional work in the evenings and weekends.
• Other duties as assigned
• Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications

• Technical Bachelor’s Degree or 8 years professional experience in increasingly responsible positions in the related discipline.
• All levels of previous job-related experience will be considered.
• Demonstrated ability to work independently and perform multiple tasks without general supervision.
• Theatrical lighting experience.
• Customer service experience.
• Experience with mains voltage and 3 phase electricity.
• Moving light programming experience and/or experience in architectural lighting systems installation is preferred.
• Strong knowledge of entertainment lighting systems.
• Knowledge of high-powered electrical, digital and analog control systems.
• Excellent communications and interpersonal skills.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills.
• Strong degree of flexibility and independence.
• Computer skills.
• Able to use hand tools, power tools, and electronic test tools.
• Able to travel extensively.
• Must maintain an acceptable driving record and valid license.
• Ability to work weekend and evenings as required.
• Ability to work within a construction site.
• Able to lift up to 65 pounds.