Field Service Technician

Theater Outsource Inc; Massachusetts; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading lighting services company in Massachusetts is seeking an experienced professional to manage lighting system setups and provide customer training. The role involves preparing new stage lighting, repairing equipment, and ensuring excellent service. Ideal candidates must be fluent in lighting control systems, possess strong interpersonal skills, and be able to travel for extended periods.

Qualifications

• Experience with installation, operation and integration of entertainment lighting systems.
• Ability to comprehend technical schematics and related drawings.
• Exceptional verbal and written communication skills.
• Must promote a safe work environment.

Responsibilities

• Prepare and start up new stage & studio lighting systems.
• Provide field service for existing lighting systems.
• Train customers on new lighting equipment.
• Triage and repair lighting equipment.

Skills

Installation and operation of lighting control systems

Background in Live Production or Film Production

Fluent in DMX and network control

Interpersonal skills

Time management skills

Problem-solving skills

Proficient with Microsoft Office 365

Job description

This full-time position offers a great opportunity to work in an exciting, fast-paced, and ever-changing environment.

Responsibilities

• Prepare and start up new stage & studio lighting systems
• Provide field service for existing lighting systems and equipment
• Provide technical phone support during, and after business hours
• Train customers on new lighting equipment
• Triage and repair lighting equipment

Your Impact

• Provide excellent external and internal customer service
• Advise systems integrators on system specifications
• Evaluate project site conditions and status
• Impress customers, contractors, and passersby with your cool, collected confidence

Qualifications

• Experienced with installation, operation and integration of entertainment and architectural lighting control systems
• Background in Live Production, Broadcast or Film Production Industries
• Fluent in DMX and network control configurations
• Comprehends riser diagrams, technical schematics and related drawings
• Excellent interpersonal, time management and problem-solving skills
• Exceptional verbal and written skills
• Able to work independently or as part of a team
• Proficient with Microsoft Office 365
• Available to travel to jobsites for extended periods (2 or more days)
• Promotes a safe work environment and experience
• Possess a valid driver\'s license with a clean driving record
• Access to a personal vehicle for business use