Technician I, Systems & Operations Engineering

FIS Management Services LLC; Georgia; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to yourmunity

Job summary

FIS is seeking a Technician 1 in Systems and Operations Engineering to monitor, respond to alerts, and address basic hardware, software, and network issues. You will follow documented steps, record outcomes, and escalate complex problems to the appropriate teams.

Ideal candidates have experience in technical support or system operations, strong attention to detail, and clear communication. The role emphasizes customer service and collaborative problem solving within an inclusive environment.

Qualifications

• Experience in technical support, system operations or a related field.
• Basic knowledge of computer hardware, operating systems and networks.
• Ability to follow technical steps and manage tasks in order of need.
• Clear written and verbal communication skills.
• Strong attention to detail and a focus on customer service.

Responsibilities

• Monitor systems and respond to alerts using set procedures.
• Troubleshoot basic hardware, software, access and network issues.
• Complete routine system checks, maintenance tasks and service requests.
• Record incidents, actions and results in support tools.
• Work with technical teams to restore service and resolve repeat issues.

Skills

Technical support experience

Clear written and verbal communication

Attention to detail

Customer service mindset

Tools

System monitoring tools

Incident tracking tools

Service request tools

Windows

Linux

Job description

Job Description Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.

About the role

As a Technician 1, Systems and Operations Engineering, you will help keep our technology systems running well. You will watch systems, respond to alerts and support basic hardware, software and network issues. You will follow clear steps, record your work and send complex issues to the right team.

Your key responsibilities

• Monitor systems and respond to alerts using set procedures.
• Troubleshoot basic hardware, software, access and network issues.
• Complete routine system checks, maintenance tasks and service requests.
• Record incidents, actions and results in support tools.
• Work with technical teams to restore service and resolve repeat issues.

What you bring

Required qualifications

• Experience in technical support, system operations or a related field.
• Basic knowledge of computer hardware, operating systems and networks.
• Ability to follow technical steps and manage tasks in order of need.
• Clear written and verbal communication skills.
• Strong attention to detail and a focus on customer service.

Preferred qualifications

• Experience with system monitoring, incident tracking or service request tools.
• Basic knowledge of Windows or Linux systems and network support.
• Technical training, coursework or a related information technology certification.

The impact you’ll make

As a Technician 1, Systems and Operations Engineering, you will help maintain stable systems that support important daily work. Your quick response and clear records will help reduce service issues and improve support. You will also grow your technical skills as part of a team that works together to solve problems.

What we offer you

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here.

Eligibility and conditions

For positions located in the US, the following conditions apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position.

However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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