Systems Operations Analyst

Justremote; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Unlimited vacation policy

Universal paid parental leave

Monthly Hungryroot credit for healthy,

Job summary

Hungryroot is seeking a Fulfillment Systems Analyst to monitor fulfillment platforms during evening hours and troubleshoot order, inventory, and shipping issues. You will use SQL, logs, and AI-assisted tools to diagnose problems and collaborate with the Sr.

Manager of Fulfillment Systems on fixes. You’ll document fixes, improve runbooks, and help build new features, reporting, and process improvements, while working in a remote-first environment across the U.S.

Qualifications

• Bachelor’s degree in industrial engineering, CS, or supply chain.
• Exposure to fulfillment, warehouse, or supply chain operations.
• Hands-on use of AI-assisted coding tools; ability to review output.
• Working knowledge of SQL.
• Basic familiarity with Python.

Responsibilities

• Monitor fulfillment systems, integrations, and site requests during evening hours.
• Investigate order issues using SQL, logs, and AI-assisted tools.
• Use AI-assisted coding to read, fix Python/Django code, and build scripts.
• Escalate complex issues with clear summaries to Sr. Manager.
• Document fixes and improve runbooks.
• Support building new features, reporting, and process improvements during the day.

Skills

SQL

Python basics

Troubleshooting

Communication

Education

Bachelor’s degree in industrial engineering, CS, or supply chain

Tools

Claude

Cursor

Copilot

Job description

About:

• Monitor fulfillment systems, integrations, and site requests during evening hours
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django code, make small fixes, and build scripts and automation
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what happened, impact, what you’ve tried, and recommended next steps
• Document fixes and improve runbooks so repeat issues get solved faster
• Support building new features, reporting, and process improvements during the day

Experience:

• Bachelor’s degree (industrial engineering, computer science, supply chain, etc)
• Exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience all count)
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot), and the judgment to review, understand, and verify the code they produce
• Working knowledge of SQL
• Basic familiarity with Python
• Strong troubleshooting and critical-thinking skills
• Clear written and verbal communication
• A willingness to learn, an open mind, and the ambition to grow

Salary and Perks:

Pay range: $70K - $90K

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup

About Hungryroot:

Hungryroot is your partner in healthy living.