Operations Systems Analyst

Hungryroot; New York (NY); Remote; USD 42,000 - 64,000; Full time

Job summary

Hungryroot is seeking an entry-level Fulfillment Operations Associate to keep our evening shift running smoothly. You’ll monitor the fulfillment platform, troubleshoot issues, and be the first contact for fulfillment sites during the second shift.

You don’t need to be a software engineer; you’ll learn fulfillment workflows and use AI tools like Claude and Cursor to diagnose problems, plus write small fixes and reporting in Python/Django.

Qualifications

• Bachelor’s degree in engineering, CS, or supply chain.
• Experience or exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience count).
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot) and the ability to review, understand, and verify the code they produce.
• Working knowledge of SQL.
• Basic familiarity with Python.
• Strong troubleshooting and critical-thinking skills.
• Clear written and verbal communication.
• A willingness to learn, an open mind, and the ambition to grow.

Responsibilities

• Monitor fulfillment systems, integrations, and site requests during evening hours.
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools.
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django code, make small fixes, and build scripts and automation.
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what happened, impact, what you’ve tried, and recommended next steps.
• Document fixes and improve runbooks so repeat issues get solved faster.
• Support building new features, reporting, and process improvements during the day.

Education

Bachelor’s degree or higher

Tools

SQL

Python basics

Django basics

Job description

Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living: getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family.

It’s the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a future in which healthy living is both easy and enjoyable.

Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat.

About the Role

We’re looking for an ambitious, curious problem-solver to keep our fulfillment operations running smoothly during evening hours. You’ll monitor our fulfillment platform and its integrations, investigate issues as they come up, and be the first point of contact for our fulfillment sites during the second shift.

You don’t need to be a software engineer. We’re looking for someone who understands how fulfillment works, or is eager to learn it, and who uses AI tools like Claude and Cursor to dig into problems and understand what comes back. You’ll use AI-assisted coding in our Python and Django codebase to investigate issues, make small fixes, and build new features and reporting, so you can grow into bigger responsibilities.

This is an entry-level role. New grads and early-career candidates are welcome, and internships, co-ops, and project experience count.

The hours for this role are Mon-Fri, 3-11pm ET, with every other weekend on call. The first month is 9am-5pm ET for training.

What You’ll Do

• Monitor fulfillment systems, integrations, and site requests during evening hours
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django code, make small fixes, and build scripts and automation
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what happened, impact, what you’ve tried, and recommended next steps
• Document fixes and improve runbooks so repeat issues get solved faster
• Support building new features, reporting, and process improvements during the da

What We’re Looking For

• Bachelor’s degree (industrial engineering, computer science, supply chain, etc)
• Exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience all count)
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot), and the judgment to review, understand, and verify the code they produce
• Working knowledge of SQL
• Basic familiarity with Python
• Strong troubleshooting and critical-thinking skills
• Clear written and verbal communication
• A willingness to learn, an open mind, and the ambition to grow

Nice to have

• Industrial engineering or supply chain background
• Experience with Python, Django, JSON, and APIs
• ERP or WMS experience
• Jira, Confluence, or similar collaboration tools
• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. (you decide!)
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Comprehensive health, vision, dental, and life insurance
• 401k with company match
• A work from home stipend to support your initial home-office setup