Systems Operations Analyst

Hungryroot; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Unlimited vacation

Parental leave

Health insurance

401k with Company Match

Remote-first: work from home, NYC, or/

Home-office stipend

Job summary

Hungryroot is seeking an entry-level Fulfillment Systems Associate to monitor our fulfillment platform during evening hours, investigate issues, and be the first contact for our fulfillment sites. You don’t need to be a software engineer; you’ll use AI tools like Claude and Cursor to diagnose problems and perform small fixes in Python/Django, growing into bigger responsibilities over time.

This is an entry-level role welcoming new grads, internships, and project experience, with remote work

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Exposure to fulfillment, warehouse, or supply chain operations is preferred.
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot) and ability to review code.

Responsibilities

• Monitor fulfillment systems, integrations, and site requests during evening hours.
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools.
• Use AI-assisted coding to read and understand Python/Django code, fix issues, and build scripts.
• Escalate complex issues with a clear summary and next steps.
• Document fixes and improve runbooks to prevent recurring issues.
• Support building new features, reporting, and process improvements during the day.

Skills

Bachelor’s degree

Fulfillment operations exposure

AI-assisted coding tools

SQL

Python

Troubleshooting

Written and verbal communication

Willingness to learn

Education

Industrial engineering

Computer science

Supply chain

Tools

Claude

Cursor

Copilot

Job description

Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living—getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family.

It’s the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a future in which healthy living is both easy and enjoyable.

Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat.

About the Role

We’re looking for an ambitious, curious problem-solver to keep our fulfillment operations running smoothly during evening hours. You’ll monitor our fulfillment platform and its integrations, investigate issues as they come up, and be the first point of contact for our fulfillment sites during the second shift.

You don’t need to be a software engineer. We’re looking for someone who understands how fulfillment works, or is eager to learn it, and who uses AI tools like Claude and Cursor to dig into problems and understand what comes back. You’ll use AI-assisted coding in our Python and Django codebase to investigate issues, make small fixes, and build new features and reporting, so you can grow into bigger responsibilities.

This is an entry-level role. New grads and early-career candidates are welcome, and internships, co-ops, and project experience count.

Schedule

• Mon-Fri, 3-11pm ET. The first month is 9am-5pm ET for training.
• Weekends: Every other weekend, you’ll be the point of contact for issues and monitor our order management system during the Sunday order release, as well as any other issues that may arise throughout the weekend
• Work remotely anywhere in the U.S.

Responsibilities

• Monitor fulfillment systems, integrations, and site requests during evening hours
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django code, make small fixes, and build scripts and automation
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what happened, impact, what you’ve tried, and recommended next steps
• Document fixes and improve runbooks so repeat issues get solved faster
• Support building new features, reporting, and process improvements during the day

Qualifications

• Bachelor’s degree (industrial engineering, computer science, supply chain, etc)
• Exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience all count)
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot), and the judgment to review, understand, and verify the code they produce
• Working knowledge of SQL
• Basic familiarity with Python
• Strong troubleshooting and critical-thinking skills
• Clear written and verbal communication
• A willingness to learn, an open mind, and the ambition to grow

Nice to Haves

• Industrial engineering or supply chain background
• Experience with Python, Django, JSON, and APIs
• ERP or WMS experience
• Jira, Confluence, or similar collaboration tools
• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Comprehensive health, vision, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup

Expected Pay Range
$70,000 - $90,000

#LI-REMOTE

The employer will not sponsor applicants for work visas.

Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of any protected class.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hungryroot’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.