Systems Engineer II

Jobtailor

Broomfield (CO)

On-site

USD 90,000 - 130,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking a systems engineer to support NextGen 911 and CHE environments in Colorado. The role focuses on maintaining high availability, performing incident response, and contributing to design improvements across Windows and Linux platforms, virtualization, and security practices.

Responsibilities include tier-4 support for I-NGCS and related systems, creating technical diagrams with Visio/Miro, and participating in change management, testing, and documentation efforts.

Qualifications

2-3+ years of systems engineering, infrastructure, or telecommunications experience.
Experience with high-availability or mission-critical systems.
NG911, call handling, or public safety systems experience preferred.
Experience developing technical diagrams with Visio and/or Miro.
Detail-oriented with strong analytical skills.

Responsibilities

Support CHE application installations, upgrades, and maintenance activities in coordination with NG911 engineers, network teams, and vendors.
Troubleshoot system-level issues impacting call handling services and participate in incident response and root cause analysis.
Contribute to system design improvements, documentation, and standard operating procedures.
Participate in change management, testing, and cutover activities to ensure system changes are introduced safely into live call handling environments.
Tier 4 support for Integrated NextGen Core Services (I-NGCS), Motorola Call Works CHE, Datamark LDB/ECRF/LVF, and other systems as developed and implemented.
Software/Application, customer, and vendor support for deployment, additions, changes, upgrades for Massachusetts I-NGCS, CHE, Mapping, Video, RIP, and EIDX systems.
New Massachusetts I-NGCS special projects implementation.
Participation in I-NGCS engineering reviews and IBOP peer reviews.
Stoughton PIE lab supports and acceptance testing for Stoughton PIE and Massachusetts Production environments; work with cross-functional teams to plan, design, test, and implement system upgrades and new products.
Document system configurations and operational procedures, including any required ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
Provide technical expertise for future Comtech services in the telecommunications sector and stay apprised of technological trends in telecommunications and NG911 systems.
Work independently on projects assigned.
Other duties as assigned.

Skills

Enterprise servers

Virtualization platforms

Windows operating system

Linux operating system

System hardening

Security best practices

Incident response

Root cause analysis

Analytical skills

Technical diagrams development

Disaster recovery solutions

High-availability systems support

Tools

Visio

Miro

Job description

Support CHE application installations, upgrades, and maintenance activities in coordination with NG911 engineers, network teams, and vendors.
Troubleshoot system-level issues impacting call handling services and participate in incident response and root cause analysis.
Contribute to system design improvements, documentation, and standard operating procedures.
Participate in change management, testing, and cutover activities to ensure system changes are introduced safely into live call handling environments.
Tier 4 support for Integrated NextGen Core Services (I-NGCS), Motorola Call Works CHE, Datamark LDB/ECRF/LVF, and other systems as developed and implemented.
Software/Application, customer, and vendor support for deployment, additions, changes, upgrades for Massachusetts I-NGCS, CHE, Mapping, Video, RIP, and EIDX systems.
New Massachusetts I-NGCS special projects implementation.
Participation in I-NGCS engineering reviews and IBOP peer reviews.
Stoughton PIE lab supports and acceptance testing for Stoughton PIE and Massachusetts Production environments; work with cross-functional teams to plan, design, test, and implement system upgrades and new products.
Document system configurations and operational procedures, including any required ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
Provide technical expertise for future Comtech services in the telecommunications sector and stay apprised of technological trends in telecommunications and NG911 systems.
Work independently on projects assigned.
Other duties as assigned.

Requirements

Strong knowledge of enterprise servers and virtualization platforms.
Experience with storage, backup, and disaster recovery solutions.
Familiarity with Windows and Linux operating systems.
Understanding of system hardening and security best practices.
2-3+ years of systems engineering, infrastructure, or telecommunications experience.
Experience supporting high-availability or mission-critical systems.
NG911, call handling, or public safety systems experience preferred.
Experience developing technical diagrams with Visio and/or Miro.
Detail-oriented with strong analytical skills.

Core Competencies

Demonstrates expertise in supporting and maintaining NextGen 911 systems, with a strong focus on system design improvements, compliance with ISO standards, and effective troubleshooting of call handling services. Proficient in collaborating with cross-functional teams to implement system upgrades and ensure high availability in mission-critical environments.

Highest-signal resume keywords