Supervisor, Field Engineering

Jobtailor; Longmont (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a technically experienced trainer for government networks in the United States. The role focuses on training teams, ensuring policy adherence, and delivering onsite support for complex network and telecom systems.

The candidate will perform equipment maintenance, testing, and after-hours support, with travel to remote sites as required. Strong CCNA/CCNP and fiber/network experience are preferred.

Qualifications

• Bachelor or graduate degree options with related experience acceptable.
• Experience with fiber, network topology, Frame Relay, T-1, SONET, ATM, and voice/data apps.
• Experience with cable connectors (RJ-11, RJ-45, DB-25, V.35, RS-449).
• Hands-on testing and maintenance of network and telecom equipment.
• Experience with service dispatch centers and customer interfacing.

Responsibilities

• Provide both general and technical training and guidance to team members for government networks.
• Provide onsite training and support to ensure policy compliance and procedures.
• Ensure resources are allocated to support program operations.
• Assist in objective setting, skill development, and performance reviews.
• Gather customer feedback and provide escalation for unresolved issues.
• Install, test, and maintain network and telecom equipment; document repairs.
• Work after hours as needed and travel to remote sites to support requests.

Skills

Team Leadership

Customer Service

Performance Review Facilitation

Network Topology

Fiber Experience

CCNA

CCNP

A+

MCP

MCDST

Education

Bachelor’s Degree with a minimum 2 years prior relevant experience

Graduate Degree with 0-2 years of prior related experience

In lieu of a degree, minimum of 6 years of prior related experience

Tools

Ameritech AM5XT

Sage 935

Digital O-scope

Halcyon 704A

Para-scope

Job description

• Provide both general and technical training and guidance to team members who are accountable for the implementation and maintenance of program services for large government networks and systems.
• Provide onsite training and support and to ensure team members are following and implementing proper program and company policies, procedure, and protocol.
• Ensure team resources are allocated effectively and efficiently to support program operational needs.
• Assist in objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
• Proactively obtain customer feedback and provide support and guidance to team to ensure timely and quality customer services, and serve as an escalation point-of-contact for unresolved problems from the Help Desk or NOCC.
• Install, repair, configure, test and complete preventative maintenance of personal computers, network equipment, and/or telecommunications equipment, and maintain records on repairs, down time, changes and updates.
• Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
• Travel (up to 100% at a time) to remote sites or outside assigned regions to assist with additional program or customer requests.
• Lift items up to 32lbs and use ladders and step stools to reach heights of approximately 10ft (3.04m).

Requirements

• Bachelor’s Degree with a minimum 2 years prior relevant experience
• Graduate Degree with 0-2 years of prior related experience
• In lieu of a degree, minimum of 6 years of prior related experience
• Experience working with fiber, Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
• Experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449
• Experience with power testing, AD and DC including 3 Phase AC
• Experience with the operation of the 24VDC & 48 VDC power supplies
• Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards
• Experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets
• CCNA, CCNP, A+, MCP or MCDST, Dell Certified on desktop and laptop
• Experience with service dispatch centers
• Experience with interfacing with the customer.

Core Competencies

Demonstrates expertise in providing technical training and support for government networks and systems, ensuring adherence to policies and procedures while effectively managing team resources. Proficient in network technology, testing, and customer service, with a strong focus on operational efficiency and problem resolution.

Highest-signal resume keywords

• Network Topology
• Fiber Experience
• CCNA Certification
• T1 Testing Specifications
• Customer Service Support

ATS Optimization Keywords

Hard Skills

• Network Equipment Configuration
• Telecommunications Equipment Maintenance
• Power Testing (AC and DC)
• Circuit Testing
• Cable Connector Replacement

Soft Skills

• Team Leadership
• Customer Feedback Management
• Performance Review Facilitation

Certifications & Qualifications

• CCNA
• CCNP
• A+
• MCP
• MCDST

Industry Keywords

• Government Networks
• Program Services
• Service Dispatch Centers
• Bell Core Standards
• Voice and Data Applications

Tools & Technologies

• Ameritech AM5XT
• Sage 935
• Digital O-scope
• Halcyon 704A
• Para-scope