Forward Deployed Engineer

Jobtailor; Maryland; On-site; USD 100,000 - 160,000; Full time

Job summary

Jobtailor seeks a seasoned professional to engage with Public Safety and Military customers, monitor support for Pro products, and document use cases. You will collaborate with Product and Engineering to troubleshoot and ensure regulatory compliance.

Responsibilities include training, demos, and RFP support, with up to 50% travel. Strong communication, analytical skills, and CRM tool experience are essential for success.

Qualifications

• 6+ years of professional experience in Public Safety or Military tech deployments.
• Experience related to tactical communications.
• Solid technical background with hands-on digital technologies.
• Ability to grasp customer needs and suggest timely solutions.
• Exceptional organizational, presentation, verbal, and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to lift up to 30 pounds and work in austere conditions.
• Experience with CRM tools/ticketing systems such as Salesforce or Jira.
• Ability to work independently and communicate effectively.

Responsibilities

• Engage with Public Safety, Military, and other Pro customers.
• Monitor and answer support requests for all Pro line products.
• Document current use cases, issues, and opportunities.
• Provide regular reports on product and customer performance to leadership.
• Collaborate with Product Management and Engineering to troubleshoot issues.
• Ensure compliance with regulatory requirements.
• Conduct virtual and onsite training and equipment installations.
• Support technical presales activities (demos) and RFPs.
• Travel up to 50% as required.

Skills

CRM user skills

Analytical thinking

Communication skills

Independent work

Technical presentation

Education

Security clearance eligibility

ITAR compliance citizenship/Green Card requirement

Tools

Salesforce

Jira

Job description

• Engage with Public Safety, Military, and other Pro customers
• Monitor and answer support requests relating to all Pro line products
• Document current use cases, issues, and opportunities
• Provide regular reports to leadership on product and customer performance to help develop future strategies and roadmap
• Work cross-functionally with Product Management and Engineering to troubleshoot technical issues
• Ensure compliance with all regulatory requirements
• Conduct virtual and onsite training and equipment installations with customers
• Support technical presales activities, including onsite or virtual customer demos
• Support business development activities such as RFPs, demos, trade shows, and Q&A sessions
• Stay current on technological advancements in the industry and customers' latest employment criteria
• Advocate for customers by identifying issues and contributing to the voice-of-the-customer program
• Collaborate with Marketing, Sales, Product, Engineering, and Solutions Architect teams
• Travel up to 50% as required

Requirements

• 6+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization
• Some professional experience related to tactical communications
• Solid technical background with hands-on experience in digital technologies
• Ability to grasp customers’ needs and suggest timely solutions
• Exceptional organizational, presentation, verbal, and written communication skills
• Strong analytical and problem-solving skills
• Physical ability to carry 30 pounds of equipment and work in austere conditions
• Experience with CRM tools and ticketing systems such as Salesforce or Jira
• Ability to work independently and communicate effectively
• Ability to explain technical details and requirements to both non-technical and highly technical audiences through onsite and virtual engagements
• Strong work ethic and ability to provide quick and effective resolutions to customer questions
• Customer/service orientation and ability to build strong customer relationships
• Strategic thinking, planning, and out-of-the-box problem-solving
• Ability to lift 30 lbs.
• U.S. Citizen or Green Card required for ITAR compliance
• May require eligibility to obtain and maintain a U.S. security clearance
• Preferred: passion for tactical communications and technology
• Preferred: operational experience such as active-duty military, law enforcement, or Public Safety experience, including emergency management, search and rescue, wildland firefighting, or disaster response
• Preferred: passion for goTenna and its mission

Core Competencies

Demonstrates strong technical expertise in digital technologies and tactical communications, with a focus on customer engagement and support. Capable of delivering effective training, troubleshooting technical issues, and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

• 6+ Years Professional Experience
• Tactical Communications Experience
• CRM Tools Proficiency
• Technical Presentation Skills
• Customer Relationship Management

ATS Optimization Keywords

Hard Skills

• Digital Technologies
• Technical Troubleshooting
• Customer Support
• Analytical Problem-Solving
• Training and Equipment Installation

Soft Skills

• Exceptional Organizational Skills
• Verbal and Written Communication
• Strategic Thinking
• Customer/Service Orientation
• Ability to Work Independently

Certifications & Qualifications

• U.S. Citizenship or Green Card for ITAR Compliance
• Eligibility for U.S. Security Clearance

Industry Keywords

• Public Safety
• Military
• Emergency Management
• Search and Rescue
• Disaster Response

Tools & Technologies

• Salesforce
• Jira