Senior Field Engineer – ECH SME

Jobtailor; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced ECH Field Engineer to implement and support Emergency Call Handling solutions across on-premises and cloud-hosted environments. You will configure systems, perform site verifications, and ensure seamless production deployments while coordinating with customers and partners.

Ideal candidates have 5+ years in technical environments, cloud troubleshooting skills, and CompTIA Network+/Security+ certifications.

Qualifications

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology.
• 5+ years in an Engineering or Technical environment.
• 3+ years in deployment or integration of complex IP products and systems.
• CompTIA Network+ and Security+ certifications.
• Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/AD).
• Experience with server virtualization, database servers, Linux OS, switches, firewalls, and routers.
• Telephony knowledge related to analog lines and PRI; SIP interfaces and SBC provisioning.
• Familiarity with ACD call routing and provisioning.
• Candidate should be familiar with Cisco switches and hosted systems.

Responsibilities

• Perform system configuration for ECH solutions including hybrid cloud and SaaS apps.
• Site verification testing before production cutovers
• Configure and troubleshoot connectivity between local infra and cloud environments
• Support customers and channel partners during production deployment
• Document solution changes, configurations, and API integrations
• Ensure installation and quality issues are resolved efficiently
• Develop and approve Methods of Procedure for cloud migrations and upgrades
• Participate in pre-contract presentations and negotiations as required
• Maintain expertise in cloud-native public safety technologies
• Report to the ECH Field Engineer Manager
• Be accountable for on-site configuration, testing, cut and post-cut support for on-prem and cloud-hosted ECH solutions

Skills

Cloud-Based Troubleshooting

Emergency Call Handling

Independent Operation

Time Management

Education

CompTIA Network+ Certification

CompTIA Security+ Certification

Bachelor's or Associate's in CS/Engineering/IT

Tools

ESXI

KVM

RedHat

Cisco Switches

Active Directory

Job description

• Perform system configuration for supported and assigned Emergency Call Handling solutions, including hybrid cloud and SaaS-based applications


• Perform site verification testing before cutting sites into production


• Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments


• Support customers and channel partners during production deployment


• Document solution changes, including cloud tenant configurations and API integrations


• Ensure installation and quality issues are resolved efficiently


• Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades


• Participate in pre-contract oral presentations and customer negotiations as required


• Maintain subject matter expertise in emerging cloud-native public safety technologies


• Report to the ECH Field Engineer Manager


• Be accountable for on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted ECH solutions

Requirements

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology


• Must have 5+ years of experience working in an Engineering or Technical environment


• 3+ years of experience in the deployment or Integration of complex IP products and systems


• CompTIA Network+ AND Security+


• Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)


• Experience with server virtualization, database servers, server and workstation operating systems, Linux, network switches, firewalls, and routers


• Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination


• Familiarity with ACD call routing and provisioning


• Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning


• Basic Active Directory knowledge pertaining to account segregation and role assignments


• Ability to operate independently and self-manage time based on objectives and goals


• Must possess or be eligible for a US passport for international travel up to 75%


• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available


• Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred


• Relevant cloud certifications preferred/are a plus


• Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat


• Candidate ideally should be familiar with Cisco switch configurations

Core Competencies

Demonstrates expertise in configuring and troubleshooting Emergency Call Handling solutions, with a strong focus on cloud-based applications and system integration. Proficient in managing deployment processes, ensuring quality, and maintaining subject matter expertise in public safety technologies.

Highest-signal resume keywords

• Cloud-Based Application Troubleshooting


• Emergency Call Handling Solutions Configuration


• CompTIA Network+ Certification


• CompTIA Security+ Certification


• Public Safety Applications Deployment

ATS Optimization Keywords

Hard Skills

• System Configuration


• Site Verification Testing


• API Integrations


• Server Virtualization


• Database Servers


• Linux Operating Systems


• Telephony Knowledge


• SIP Interfaces


• Active Directory


• Network Troubleshooting

Soft Skills

• Independent Operation


• Time Management

Certifications & Qualifications

• CompTIA Network+


• CompTIA Security+

Industry Keywords

• Public Safety Technologies


• IP Products


• ACD Call Routing


• Cloud Migrations


• Production Deployment

Tools & Technologies

• Cloud-Hosted Applications


• Network Switches


• Firewalls


• Routers


• ESXI


• KVM


• RedHat