VP Mgr-Service Delivery

Moody's Corporation; Charlotte (NC); On-site; USD 150,000 - 217,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

401(k) with company match

Tuition reimbursement

Job summary

Moody's Corporation is transforming how the world sees risk and advancing AI to move from insight to action. The Corporate Systems team drives reliable enterprise technology delivery and governance across Moody's platforms, enabling growth and innovation.

Leads end-to-end delivery of AI-enabled, data-informed technology programs, partnering with senior leaders to shape scope, manage risk, and accelerate value across Moody's global operations.

Qualifications

• Minimum of ten years of progressive experience in technology service delivery or IT program management, leading large-scale enterprise initiatives.
• Proven leadership in building and developing high-performing delivery teams with accountability and continuous improvement.
• Advanced proficiency with enterprise project management software, BI platforms, modern collaboration tools, and ITSM systems.
• Exceptional verbal and written communication, able to influence senior executives and cross-functional leaders.
• Strong strategic planning and analytical capability with data-driven decision-making.
• Deep expertise in AI with track record implementing AI solutions and managing AI-related risks.

Responsibilities

• Leads end-to-end delivery of enterprise-scale technology programs.
• Defines and executes the overall service delivery strategy, on-time and within budget.
• Oversees governance and adoption of standards and best practices.
• Builds and mentors delivery managers and elevates team capability.
• Partners with business leaders to shape program scope and success criteria.
• Manages risk, resources, and cross-program dependencies.

Skills

Delivery leadership

Executive communication

AI/tooling adoption

Strategic planning

Data-driven decision making

Team-building

Agile & ITIL knowledge

Complex governance

BI dashboards

Stakeholder alignment

Education

Bachelor's degree in Business/Admin/CS/IT

PM/ITIL certifications

Tools

Enterprise PM software

BI platforms

Collaboration tools

ITSM systems

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills And Competencies

• Minimum of ten years of progressive experience in technology service delivery or information technology program management, including a demonstrated record of leading large-scale, enterprise-wide initiatives. Required to ensure the leader can navigate complex, high-stakes delivery environments with immediate impact
• Proven leadership in building and developing high-performing delivery teams—setting direction, growing capacity, and fostering accountability, continuous improvement, and operational excellence. Required because sustained delivery outcomes depend on strong, people-centered leadership
• Advanced proficiency with enterprise project management software, business intelligence and analytics platforms, modern collaboration and workflow tools, and information technology service management systems, with the ability to drive adoption of intelligent automation and artificial intelligence-powered tooling. Required to modernize, scale, and continuously improve the delivery organization
• Exceptional verbal and written communication skills, with a proven ability to influence and align senior executives, cross-functional leaders, and stakeholders at all levels. Required because this role serves as a primary point of executive engagement and cross-functional alignment
• Strong strategic planning and analytical capability, including data-driven decision-making through business intelligence dashboards and long-range planning. Knowledge of established delivery methodologies and governance frameworks—such as the Information Technology Infrastructure Library and Agile is strongly preferred
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

Education

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field is required; an advanced degree is preferred
• Project Management Professional, Information Technology Infrastructure Library, or an equivalent certification is strongly preferred

Responsibilities

Leads and oversees end-to-end delivery of enterprise-scale technology programs, driving AI-enabled, data-informed results across the organization.

• Defines and executes the overall service delivery strategy, ensuring programs are delivered on time, within budget, and in alignment with enterprise business objectives and technology roadmaps
• Provides executive oversight as the senior point of accountability for delivery governance, driving consistent adoption of standards, frameworks, and best practices across the organization
• Builds, mentors, and leads a team of delivery managers, providing coaching, performance guidance, and professional development to elevate team capability and quality of output
• Partners with senior business leaders, product owners, and technology stakeholders to shape program scope, define success criteria, and communicate progress at an executive level
• Anticipates and manages organizational risk, resource constraints, and cross-program dependencies, developing and leading mitigation strategies that protect delivery outcomes and business continuity
• Champions the adoption of AI-enabled delivery tools, intelligent automation, and modern enterprise collaboration platforms to improve productivity, strengthen reporting, and accelerate time-to-value
• Establishes performance metrics and business intelligence dashboards, reviewing trends and embedding lessons learned to build a more scalable, data-informed, and resilient operating model
• Operates with a high degree of autonomy, exercising independent judgment on strategy, resourcing, and prioritization while reporting to senior technology leadership

About The Team

Our Corporate Systems team, part of the Technology Services Group, is responsible for enabling reliable day-to-day execution, strong coordination, and effective governance across Moody's corporate platforms and shared services. The team delivers resilient, well-governed corporate systems that keep core business and technology operations running with reliability and rigor, partners with senior leaders, product teams, and stakeholders to drive operational excellence and advance innovation—including the adoption of AI-driven capabilities—and brings structure, clarity, and analytical insight to complex environments so Moody's systems remain forward-looking and positioned for continued growth. By joining our team, you will be part of exciting work modernizing enterprise technology delivery across Moody's global operations.

For US-based roles only: the anticipated hiring base salary range for this position is $149,600.00-216,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the Securities Trading Policy on Moody’s Compliance Expo page

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.