Systems Coordinator, Dining Ops & POS Analytics

University of California-Berkeley; Berkeley (CA); On-site; USD 95,000 - 116,000; Full time

Job summary

University of California, Berkeley - Berkeley Dining seeks a Systems Coordinator to analyze large-scale business processes, design automated system components, and develop interfaces for information flow. You may lead cross-functional teams to resolve complex issues and support a revenue-generating operation serving millions of meals annually.

The role includes managing Menu Management and POS systems, training staff, and ensuring PCI compliance across operations, with a focus on data accuracy

Qualifications

• Thorough knowledge of and/or ability to learn business and process analysis functions.
• Thorough knowledge of related areas of IT.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
• In-depth understanding and skill in and/or ability to learn process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
• Demonstrated ability to work with others from diverse backgrounds.
• Self-motivated and works independently and as part of a team.
• Able to learn effectively and meet deadlines.
• Demonstrates problem solving skills.
• Broad knowledge relating to software design.
• Thorough knowledge of and/or ability to learn business processes and procedures.
• Demonstrated testing and test planning skills.
• Demonstrated effective communication and interpersonal skills.

Responsibilities

• Applies professional concepts to formulate and define systems scope and objectives through research and fact-finding.
• Gathers, analyzes and documents requirements and revises existing system logic issues.
• Generate and analyze sales and usage reports from internal database systems; POS and Menu Management.
• Audits this data for presentation to directors.
• Helps to identify trends and red flags.
• Provides micro analysis of food costs for all dining and retail locations.
• Set priorities and establish guidelines and procedures for database management.
• Manage day to day coordination of Menu Management and POS systems.
• Performs weekly analysis using systems database, reviewing variance and identifies anomalies.
• Investigates and analyzes abnormal activities and discrepancies.
• Works with operations in addressing anomalies and making adjustments and or corrections as needed.
• Maintains system and database files within established guidelines.
• Configure and customize the design of the system interface based on technical requirements and complexity of the operations.
• Revise existing systems logic issues against need.
• Program retail pricing and tax class in POS system to meet state and federal requirements.
• Manage user accounts, access level and rights for POS and menu database domain as it pertains to compliance.
• Controls all access points into Systems.
• Provides ongoing group and individual training on systems to include menu management, point of sales, food waste tracker meal plan system and BearBuy.
• Prepares training materials and necessary documents to ensure consistent application of standards and procedures.
• Serves as departmental liaison for campus online purchasing and payment system (BearBuy or BFS).
• Provides bridge and serves as departmental technical liaison between users and information technology department, as well as all RSSP departments and any Campus Partners.
• Supports all Integration effort, including data verification, monitoring logs, working with Vendors or Internal Departments that involved in the integrations (EDI, Accounting, Website Nutrition, etc).

Skills

Process analysis

IT knowledge

Requirements documentation

Communication skills

Teamwork

Problem solving

Learning abilities

Independent work

Deadline management

Software design understanding

Education

Bachelor's degree in related area or equivalent experience/training

Tools

BearBuy

POS system

Meal Plan system

Menu Management system

Job description

University of California, Berkeley - Berkeley Dining seeks a Systems Coordinator to analyze large-scale business processes, design automated system components, and develop interfaces for information flow. You may lead cross-functional teams to resolve complex issues and support a revenue-generating operation serving millions of meals annually.

The role includes managing Menu Management and POS systems, training staff, and ensuring PCI compliance across operations, with a focus on data accuracy