Systems and Service Unit Chief

California Department of Health Care Services; California (MO); Hybrid; USD 8,500 - 11,000; Full time

Benefits offered by this job

Telework eligible

Hybrid work option

Salary information: state pay scale

Job summary

The California Department of Health Care Services seeks an IT Supervisor II to oversee the CD-MMIS IT maintenance, operations, and service management across FI-ITO and DBO contractors. You will ensure contract compliance, manage changes, and drive security, release, and incident handling within the SSMU.

This is a hybrid telework position in Placer County with a strong focus on governance, reporting, and state IT standards.

Qualifications

• Extensive experience managing large IT programs and projects.
• Strong ability to ensure contract compliance and oversight.
• Experience with IT governance and state IT reporting requirements.

Responsibilities

• Evaluate and supervise maintenance and operations for CD-MMIS IT systems.
• Oversee change, access, release, and incident management within IT service management.
• Develop and maintain formal documentation and reporting for federal/state requirements.

Skills

Governance structures

Cross-disciplinary leadership

Contract management

Written communication

Education

PMP certification

ITIL Foundation certification

Tools

ITIL practices

Advance Planning Documents

Job description

Job Description And Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team.

About this Role

The role of the Information Technology Supervisor II (IT Sup II) is to evaluate current Dental Fiscal Intermediary (FI) Information Technology Maintenance and Operations (ITO) and Dental Business Operations (DBO)) systems and related operations and initiates system changes in the areas of the California Dental Medicaid Management Information System (CD-MMIS) that fall within the SSMU’s purview. The SSMU provides oversight of IT service projects that are conducted by the CD-MMIS FI-ITO and DBO contractors to ensure that work is conducted in accordance with contract requirements and accepted standards and processes. The unit also oversees the FI-ITO and DBO contractor operations in the following service management areas: change management, access management; configuration management; release and deployment management; security management; and problem and incident management.

The IT Sup II also performs the following: (1) assist in the formulation of policies, processes and procedures to facilitate the ongoing maintenance and operation of the CD-MMIS; (2) monitor current processing to ensure contract compliance with requirements, using various Personal Computer and mainframe statistical research and monitoring tools; (3) order changes to CD-MMIS based on user requests, legislative mandates and court orders; (4) review and approve deliverables, such as project management plans, functional and technical system design documentation, test plans, education and training plans, reports, and other system outputs; and (5) develop and maintain state and federal required documentation and reporting including but not limited to Business Concept Proposals (BCPs) and Advanced Planning Documents (APDs).

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office.

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

• Job Code #:
  JC-532849
• Position #(s):
  805-413-1404-XXX
• Working Title:
  Systems and Service Unit Chief
• Classification:
  INFORMATION TECHNOLOGY SUPERVISOR II
• $8,504.00 - $11,395.00
• New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• # of Positions:
  Multiple
• Work Location:
  Placer County
• Telework:
  Hybrid
• Job Type:
  Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity. Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.

Statement Of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.The SOQ must be no more than two pages in length, double-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

• What governance structures have you implemented or worked within to manage an IT projects and project portfolio? How did these structures support compliance and oversight?
• Provide an example of a time when you led a cross-disciplinary team in a fast-paced environment? How did you manage competing priorities while ensuring collaboration and achieving the desired outcome? Explain the strategies you used to communicate effectively, manage workload, and ensure completion of deliverables in a timely manner.

Candidates who do not complete and submit an SOQ may not be considered for this position.

Desirable Qualifications

• Extensive experience in managing complex projects and programs; PMP certification preferred.
• Familiarity with ITIL practices; ITIL Foundation certification is a plus.
• Demonstrated expertise in Advance Planning Documents principles and practices for securing federal funding and obtaining federal approval for information systems and automation projects.
• Ability to manage vendor relationships and oversee Information Technology contracts to ensure compliance and successful project delivery.
• Strong understanding of project management methodologies; adherence to State IT reporting requirements. Exceptional written and verbal communication skills, with the ability to engage effectively with staff and management at all organizational levels.
• Comprehensive knowledge of public administration principles, including organizational planning, personnel management, supervision, and staff development.
• Ability to foster a collaborative and inclusive environment where diverse teams work together effectively to achieve organizational goals.

Benefits

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary.

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
RandyGee Woodyard
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Telework and Salary Information

• Telework: This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.
• Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.
• The DHCS office location for this position is 620 Roseville Parkway, Roseville, CA 95747.
• Personal Leave Program (PLP) 2025 agreement
• Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD.