Systems Analyst: Agile End-to-End Solutions & 24/7 Support

Starbucks Corp.; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition assistance

Job summary

Starbucks Corp. in the United States is seeking a Systems Analyst to support and deliver technology and process solutions that build key business capabilities and drive operational improvements.

You will partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications. The role emphasizes end‑to‑end solution shaping, hands‑on configuration, testing, and 24x7 production support, with

Qualifications

• Experience with Agile/Scrum, including user story creation and backlog grooming.
• Experience applying Lean/process improvement techniques to improve operations.
• Hands‑on experience with application configuration (workflows, attributes, UI changes) and data conversion (extract/load/validation).
• Experience developing or supporting test plans, test environments, and test execution/validation.
• Proficiency using query tools for data validation, ad-hoc analysis, and operational reporting.
• Experience creating system documentation (wikis/knowledge base articles) and supporting end‑user training.
• Experience coordinating issue resolution cross‑functionally (and with vendors as needed).

Responsibilities

• Shape solutions end‑to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user‑centric solution design.
• Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
• Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

Skills

Agile/Scrum experience

Lean/process improvement

Cross-functional collaboration

Data analysis

Tools

SQL

Testing tools

Job description

Starbucks Corp. in the United States is seeking a Systems Analyst to support and deliver technology and process solutions that build key business capabilities and drive operational improvements.

You will partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications. The role emphasizes end‑to‑end solution shaping, hands‑on configuration, testing, and 24x7 production support, with