Copilot Administrator

IDR, Inc.; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

IDR, Inc. in Austin, TX seeks a Level 3 Support / AI Governance specialist to manage Microsoft 365 Copilot and related AI services in a on-site environment.

You will handle licensing, configuration, feature enablement, and service health while evaluating new Copilot capabilities and releases. The role includes AI governance, lifecycle management, analytics, and adoption efforts, partnering with IAM/Security/Architecture to ensure secure access and enterprise integrations, and delivering

Qualifications

• 5+ years supporting Microsoft 365 in a large enterprise environment (advanced administration, engineering, and/or Level 3 support)
• 2+ years hands-on with cloud automation, Copilot/AI services, Power Platform, or enterprise integrations
• Strong working knowledge of Microsoft 365 Copilot, SharePoint Online, Teams, Graph, Entra ID, Power Platform, Copilot Studio/Chat
• Experience with ITIL-based service management practices
• Strong troubleshooting skills across identity, permissions, and cloud service integrations

Responsibilities

• Administer and support Microsoft 365 Copilot and related AI services
• Manage licensing, configuration, feature enablement, and service health
• Evaluate and help implement new Copilot capabilities and releases
• Maintain operational documentation, standards, and procedures
• Coordinate Microsoft support escalations and lead root-cause analysis
• Provide advanced solutioning to enable Copilot agent use cases

Skills

Microsoft 365

Copilot/AI services

Power Platform

SharePoint Online

Microsoft Teams

Microsoft Graph

Identity and access

ITIL practices

Troubleshooting

Education

ITIL certification

Tools

Copilot Studio

Copilot Chat

Azure Foundry

Job description

• Administer and support Microsoft 365 Copilot and related AI services
• Manage licensing, configuration, feature enablement, and service health
• Evaluate and help implement new Copilot capabilities and releases
• Maintain operational documentation, standards, and procedures
• Manage credit allocations, controls, and monitoring

Level 3 Support / Troubleshooting

• Act as the escalation point for complex Copilot incidents and problems
• Troubleshoot issues involving:
  
  • Microsoft Graph grounding
  • SharePoint and Teams integrations
  • Permissions and data access
  • Agent functionality
  • Connectors and integration failures
  • Credit controls and monitoring
• Coordinate Microsoft support escalations and lead root-cause analysis
• Provide advanced solutioning to enable Copilot agent use cases

AI Governance & Service Management

• Participate in AI governance activities, capability reviews, and release readiness
• Support pilots, production releases, and lifecycle management
• Identify operational risks, dependencies, and support requirements

Identity & Integration Support

• Partner with IAM/Security/Architecture on access controls and integrations
• Support connectivity across Microsoft Graph, SharePoint, Power BI, Power Platform, and Copilot Studio
• Validate connector configurations and enterprise integrations

Analytics & Adoption

• Monitor performance, adoption, and utilization metrics
• Support executive reporting and AI value realization initiatives
• Build/maintain dashboards and service health reporting

Copilot Platform Administration

• Administer and support Microsoft 365 Copilot and related AI services
• Manage licensing, configuration, feature enablement, and service health
• Evaluate and help implement new Copilot capabilities and releases
• Maintain operational documentation, standards, and procedures
• Manage credit allocations, controls, and monitoring

Level 3 Support / Troubleshooting

• Act as the escalation point for complex Copilot incidents and problems
• Troubleshoot issues involving:
  
  • Microsoft Graph grounding
  • SharePoint and Teams integrations
  • Permissions and data access
  • Agent functionality
  • Connectors and integration failures
  • Credit controls and monitoring
• Coordinate Microsoft support escalations and lead root-cause analysis
• Provide advanced solutioning to enable Copilot agent use cases

AI Governance & Service Management

• Participate in AI governance activities, capability reviews, and release readiness
• Support pilots, production releases, and lifecycle management
• Identify operational risks, dependencies, and support requirements

Identity & Integration Support

• Partner with IAM/Security/Architecture on access controls and integrations
• Support connectivity across Microsoft Graph, SharePoint, Power BI, Power Platform, and Copilot Studio
• Validate connector configurations and enterprise integrations

Analytics & Adoption

• Monitor performance, adoption, and utilization metrics
• Support executive reporting and AI value realization initiatives
• Build/maintain dashboards and service health reporting

Required Qualifications

• 5+ years supporting Microsoft 365 in a large enterprise environment (advanced administration, engineering, and/or Level 3 support)
• 2+ years hands‑on with one or more of: cloud automation, Copilot/AI services, Power Platform, or enterprise integrations
• Strong working knowledge of:
  
  • Microsoft 365 Copilot
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Graph
  • Microsoft Entra ID
  • Power Platform
  • Copilot Studio / Copilot Chat
• Experience with ITIL-based service management practices
• Strong troubleshooting skills across identity, permissions, and cloud service integrations

Preferred Qualifications

• Microsoft 365 Enterprise Administration experience
• Copilot Studio and/or AI agent implementation experience
• Microsoft Graph integration experience
• Power Platform administration experience
• ITIL certification
• Microsoft Copilot / AI-related certifications
• Experience with Azure Foundry

Equal Opportunity

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.