Systems Analyst

Addison Group; Washington (District of Columbia); Remote; USD 90,000 - 96,000; Full time

Job summary

Addison Group is seeking a Systems Analyst to drive IT and operational excellence. The role is remote with travel 2–3 times per year and reports to the CFO, balancing IT and operations duties in a dynamic environment.

The ideal candidate has 7+ years in IT/operations leadership, strong problem-solving, and project-management skills, plus experience with cloud and on-prem software. Nonprofit exposure is a plus.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• At least 7 years of demonstrated success in IT/operations leadership, strategic thinking, and process improvement.
• Experience with both localized and cloud-based business software applications.
• Capacity-building experience, ideally within a nonprofit environment, is a plus.
• Project management experience including supervisory or influence leadership.

Responsibilities

• Oversee IT operations (excluding custom software development) to optimize delivery, including cloud services, security, data governance, and helpdesk support.
• Lead business process improvements and cross-team engagement to drive scalable, high-impact outcomes.
• Serve as a strategic partner to the CFO and vendors, managing a backlog of technology initiatives.
• Manage the IT and Operations Coordinator for office management, facilities, and centralized admin functions.
• Ensure cybersecurity and data privacy policies are implemented and maintained.

Skills

Problem-solving

Process improvement

Team building

IT/operations leadership

Strategic thinking

Critical analysis

Project management

Education

Bachelor’s degree or equivalent experience

Tools

IT systems knowledge

Cloud apps

Job description

Job Title: Systems Analyst

Location (City, State): Remote - 2 -3 times a year travel

Assignment Type: Contract-to-Hire

Pay: $65 - $70 / per hour W2

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Position is not eligible for sponsorship. Must be authorized to work in the United States.

The Systems Analyst is responsible for ensuring that IT and operations:

• Provide value-add as organizational strategic assets.
• Deliver technology and operational excellence with high impact, efficacy, and efficiency.
• Reporting to the CFO, the Systems Analyst must bring a solutions-oriented mindset and thrive as a “utility player” who can juggle dynamic deadlines and needs.

Responsibilities

IT (50%)

• Information technology operations (excluding custom software development) to optimize IT development and delivery, including:
• Centralized cloud services
• Applications portfolio
• Unified communications
• Network services
• Servers and storage platforms
• Security and data governance/privacy
• Data architecture
• Service monitoring
• Helpdesk support
• Span development, implementation, and support through strong project management leadership.
• Maintain and ensure consistent implementation of cybersecurity and data privacy policies across the organization, including but not limited to:
• Written Information Security Program (WISP)
• Unified Data Privacy Policy
• Partner Data Sharing Agreements
• Serve as a strategic and value-added business partner with the team, IT partners, and vendors to manage both forward-looking opportunities and a prioritized backlog of technology-supported initiatives that optimize value creation.
• Ensure technical services and support meet growing needs, including management of a managed services provider, to deliver high-quality service levels within a high-performance, continuous-improvement culture.

Operations (50%)

• Advance business process improvements and team performance enhancements by identifying, developing, strengthening, improving, and automating centralized, strategy-aligned operations processes and workflows.
• Support cross-team engagement and performance enhancements through operational analysis and design.
• Provide exceptional customer service and promote team-building and integrated team approaches to drive effective and timely operational decision-making.
• Promote business improvement processes that organize resources, workflows, and procedures to deliver:
• Scalable, high-impact, quality outcomes
• Appropriate internal controls
• Effectiveness and efficiency
• Solutions for evolving organizational needs
• Manage the IT and Operations Coordinator to ensure support for:
• Office management
• Shared office equipment
• Storage
• Facilities support for in-person staff gatherings
• Physical mail and correspondence management
• Other centralized administrative functions

Candidate Requirements

Education

• Bachelor’s degree in a related field or equivalent experience.

Experience

At least 7 years of demonstrated success in:

• Proactive problem-solving, business process improvement, team building, and IT/operations leadership (including capacity-building experience, ideally within a nonprofit environment).
• Strategic thinking, critical analysis, and translating ideas into action.
• Project management, including supervisory experience and/or leading through influence.

Technical Knowledge

• Knowledge of computer systems, hardware, software, and networks.
• Experience with both localized and cloud-based business software applications.

Preferred Experience

• Managing IT helpdesk support and operations in an outsourced Managed Service Provider (MSP) environment.
• Developing and implementing IT and operations policies, procedures, and systems.
• Developing and managing IT and operations budgets.
• Managing software licenses and administrative user credentials.
• Identifying key metrics and tracking success.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.