Systems Analyst

TEKsystems; Orlando (FL); Hybrid; Full time

Job summary

Join a leading technology services provider as a Systems Analyst in Orlando, FL. You will provide technical support across various business functions while collaborating with IT and business teams to enhance system efficiency. Your role includes problem-solving, documentation, and supporting cloud technologies, ensuring excellent performance and reliability of systems.

Benefits

Medical, dental, and vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Qualifications

• Working knowledge of SQL and ability to draft technical design proposals.
• Excellent verbal and written communication skills.
• Experience in creating training documents and programs.

Responsibilities

• Provide daily technical support for business operations.
• Track and report on KPIs for key processes.
• Lead high-severity incident calls and ensure SLA adherence.

Skills

SQL

Agile

Business analysis

Requirement gathering

Troubleshooting

Tools

JIRA

Elastic

Job description

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Description

As a Systems Analyst for United Parks you will provide crucial technical support across diverse business operations, including Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, and Marketing. In this role, you'll be a key player in resolving mid to high-level (Tier 2-3) technical issues, collaborating with third-party vendors, and deploying production fixes and enhancements. You'll also work closely with both IT and business teams to identify and implement solutions that boost system and process efficiency. You will:

• Provide daily technical support for assigned lines of business and their integrated systems and applications.
• Track and report on key performance indicators (KPIs) for business-critical processes.
• Leverage your familiarity with cloud technologies, including AWS, GCP, and Azure, to support our systems.
• Utilize your strong understanding and ability to use Elastic for comprehensive system analysis and troubleshooting.
• Ensure all system activities adhere to SEA Standards, policies, and best practices regarding safety, security, access controls, and change and release management.
• Guarantee that defect resolutions meet established Service Level Agreements (SLAs).
• Escalate issues to software vendors as needed.
• Utilize SQL queries, reports, and web service tools to monitor system health and performance, interpret results, and identify areas for improvement.
• Assist with testing resolutions, patches, and software updates.
• Develop comprehensive documentation and knowledge articles for complex systems to aid in troubleshooting, audits, integration, and training.
• Configure systems for assigned applications across all environments.
• Lead high-severity incident calls, taking charge of communication, diagnosis, resolution, and post-incident root cause analysis.
• Track issues and action items to resolution using JIRA.
• Communicate progress during daily stand-ups or SCRUMs and provide weekly updates and metrics to leadership.
• Actively contribute to continuous process and workflow improvements.
• Perform other duties as assigned
  
  
  

Skills

Sql, Agile, Business analysis, Requirement gathering, database, Jira, Systems analysis, point of sale, troubleshooting, Support, Business systems analysis, ticketing system, reservation software

Top Skills Details

Sql,Agile,Business analysis,Requirement gathering,database,Jira,Systems analysis,point of sale,troubleshooting,Support,Business systems analysis

Additional Skills & Qualifications

What it takes to succeed:

• Working knowledge of database structure language and ability to demonstrate SQL query skills required
• Excellent verbal and written communication skills with an ability to translate business requirements into User Stories and to provide corresponding technical requirements
• Experience in drafting technical design proposals for system enhancements or replacements
• Proven ability to effectively communicate directly with Business Owners and Internal and External Customers.
• Demonstrated ability to understand, predict and avoid downstream impact to changes to integrated systems and applications, understanding of when to get other teams engaged at integration points.
• Excellent ability to converse with vendors and external resources to maintain professional business relations in the support of our systems
• Experience in creating training documents and training programs and ability to teach a session to both non-technical business users and technical IT resources What else is important:
• Participate in project work, project deployment and providing hands-on installation & support services
• Cultural fit as a team player with positive attitude and strong interpersonal skills - must also be able to work independently
• Strong problem solving and analytical skills
• Must be able to identify risks, address issues and follow change management policies
• General knowledge and experience of SDLC and ITIL standards with application implementations, software upgrades, and hardware refreshes
• Previous experience in a client facing role. Proven track record of customer interaction and support.
• Ability to learn new technologies quickly
  
  
  

Experience Level

Expert Level

Pay And Benefits

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Orlando,FL.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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