Systems Adoption & Enablement Manager

Oak View Group; United States; On-site; USD 91,000 - 119,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off

Job summary

Oak View Group seeks a Manager, Systems Success to bridge central systems with local execution. You will aid sales, service, and marketing teams in adopting best practices, ensuring proper use of systems, and translating client feedback into actionable inputs for Sales Performance, Revenue Marketing, and Revenue Systems & Data.

This role focuses on optimizing revenue-to-goal success across venues, with bonus eligibility and a comprehensive benefits package.

Qualifications

• 3-5 years of revenue-generating and/or systems enablement experience in premium seating, sports, entertainment, hospitality, venue, or B2B sales.
• Bachelor's degree in a related field is required; Master's preferred.
• Proven track record with CRM platforms and sales tools to manage pipelines and produce performance reports.

Responsibilities

• Share best practices across venues and help local teams apply sales, service, marketing, and systems playbooks.
• Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, and campaigns.
• Partner with the Director of Sales on execution and local accountability at venues.
• Partner with Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvements.
• Help local teams understand how to use central tools without relying on central staff for routine execution.
• Provide practical enablement, office hours, documentation, and follow-up support.
• Act as an early-warning system for adoption gaps and process confusion.
• Evaluate and manage the documentation repository for systems use and training.
• Fill gaps needed in executing sales and marketing campaigns related to system setup and usage.

Skills

CRM usage

Sales analytics

Communication

Time management

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Microsoft Office

Sales technology tools

Job description

Oak View Group seeks a Manager, Systems Success to bridge central systems with local execution. You will aid sales, service, and marketing teams in adopting best practices, ensuring proper use of systems, and translating client feedback into actionable inputs for Sales Performance, Revenue Marketing, and Revenue Systems & Data.

This role focuses on optimizing revenue-to-goal success across venues, with bonus eligibility and a comprehensive benefits package.