IT Support Specialist (ServiceNow)

Teiva Systems; United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Professional and career growth opportunities

Flexible work environment

Job summary

A leading technology services firm in the United States is seeking an IT Support Specialist (ServiceNow) to join their team. This role involves providing L1 support to end users, managing ServiceNow implementations, and ensuring client satisfaction. Candidates should have good English skills and experience in helpdesk functions. The position is completely remote, offering a collaborative culture and excellent opportunities for professional growth. If you're looking to contribute to a team with a focus on client success, this role could be yours.

Qualifications

• Good English language skills to enable customer communication (written and verbal).
• Experience in helpdesk function and direct client interaction.

Responsibilities

• Provide L1 Support Engineering to end users regarding ServiceNow inquiries/tickets.
• Provide customers with an exceptional experience in ServiceNow.
• Manage ServiceNow implementations and services to show clients value quickly.
• Build workflows and processes internally between clients.
• Develop strong relationships with clients.

Skills

Good English language skills for customer communication

Experience in helpdesk function

Tools

ServiceNow platform knowledge (ITSM, CMDB)

Job description

Join Teiva Systems and unlock the power of ServiceNow!

Teiva Systems, a ServiceNow Premier Implementation and Technology Partner, has a mission to deliver excellent products and services on ServiceNow.

We help organizations maximize productivity, reduce risks, and accelerate time-to-value. Based on ServiceNow, we automate processes in ITSM, ITAM, ITOM, ITBM, HR Management, and IoT Devise Management – all processes at one point. The critical success factors for us are long-standing technology combined with delivery expertise, flexibility, customer dedication, and respectful company culture.

We are hiring the best talents to work in Teiva Systems. We work with enterprise-level companies from the USA, UK, Switzerland, Germany, and other EU countries. Our team locations are Europe, Canada, the USA, Philippines.

We are looking for a IT Support Specialist (ServiceNow) to join our Teiva Systems Team!

Requirements:

• Good English language skills to enable customer communication (written and verbal) are a must-have;
• Experience in helpdesk function, and direct client interaction.

Responsibilities:

• L1 Support Engineering to end users with regards to any inquiry/ticket on ServiceNow usage;
• Provide customers an experience beyond their expectations of how the work can be simplified and improved with ServiceNow;
• Let the customers see the value in our products and services quickly by managing ServiceNow implementations and services;
• Build workflows and processes internally between clients;
• Generate great relationships with clients, and help them on all stations of dialogs.

Will be a plus:

• Good knowledge of the ServiceNow platform (ITSM, CMDB);
• Basic knowledge of ITIL: ITSM, Change Request, Problem Management.

Work conditions:

• Teiva Systems is a Premier Partner of ServiceNow international company, you can be a part of a company with high-level expertise;
• Values-driven culture of smart people working together to build something great;
• Your opinion, vision, and input will be valued and make a measurable difference;
• Very cohesive leadership team with common values;
• Fun to work in and a great environment of professionals;
• Excellent opportunities for professional and career growth;
• This exciting market segment with a lot of great options in ServiceNow;
• Competitive salary for your level of professionalism;
• Opportunity to work with world leaders;
• A completely remote type of job and flexibility.