ServiceNow Administrator | CompNova | Omaha, NE

Compnova Inc; Omaha (NE); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

CompNova is seeking an experienced ServiceNow Administrator to join our client team in Omaha, NE on a full-time on-site contract. You will own platform administration, incident/change management configuration, workflow development, and integrations across enterprise engagements.

You will implement ITSM modules, customize workflows, and ensure data integrity while coordinating with IT and business stakeholders. The role requires on-site presence in Omaha and strong English communication.

Formación

• 3+ years in ServiceNow platform administration and configuration.
• Strong ITSM module expertise (Incident, Problem, Change, Request).
• Experience with Change Management and CI/CD workflows.
• Experience building workflows, business rules, client scripts, and UI policies.
• Experience integrating ServiceNow with external applications via REST/SOAP.

Responsabilidades

• Administer and maintain the enterprise ServiceNow platform, including users, roles, groups, and access control lists (ACLs).
• Configure, customize, and manage core ITSM modules including Incident, Problem, Change, and Request Management.
• Develop, test, and maintain custom workflows, business rules, client scripts, script includes, and UI policies.
• Monitor platform performance, analyze system logs, troubleshoot technical issues, and ensure rigorous data integrity.
• Integrate ServiceNow seamlessly with external enterprise applications, monitoring tools, and CI/CD deployment pipelines.
• Collaborate proactively with business stakeholders and IT leaders to improve service processes and implement platform upgrades.
• Support change management governance, release deployments, and update set migrations across test and production environments.
• Maintain comprehensive technical documentation of platform configurations, custom scripts, and administrative procedures.

Conocimientos

ServiceNow Admin

ITSM configuration

Analytical problem-solving

English communication

Stakeholder coordination

Educación

Bachelor's degree in CS/IT/SE

Herramientas

ServiceNow

CI/CD pipelines

REST/SOAP

Descripción del empleo

Position Summary

CompNova is actively seeking an experienced, high-caliber, and technical ServiceNow Administrator with a strong professional background in IT service management, platform administration, and enterprise integrations to join our client team on a full-time contract basis on-site in Omaha, Nebraska. In this critical IT infrastructure and platform governance role, you will be responsible for administering and maintaining the ServiceNow ecosystem, configuring core ITSM modules, and ensuring uncompromised platform performance and data integrity. You will leverage your deep specialist expertise in ServiceNow administration, change management, CI/CD pipelines, and workflow automation to deliver operational excellence and robust service delivery. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and enterprise consulting enterprise.

Detailed Job Description

As a ServiceNow Administrator supporting CompNova in Omaha, Nebraska, you will take full operational, tactical, and technical ownership of ServiceNow platform administration, incident and change management configuration, workflow development, and systems integration across enterprise client engagements. Your day-to-day responsibilities include administering and maintaining the ServiceNow platform, managing user accounts, security roles, groups, and access controls, configuring and optimizing Incident, Problem, Change, and Request Management modules, developing and maintaining custom workflows, business rules, client scripts, and UI policies, monitoring platform performance, troubleshooting system anomalies, and ensuring absolute data integrity, integrating ServiceNow with external enterprise applications and CI/CD deployment pipelines, collaborating closely with cross-functional IT support, software engineering, and business stakeholders to improve service processes and implement platform enhancements, preparing comprehensive technical documentation of system configurations, scripts, and administrative runbooks, and managing application requirements. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex platform anomalies under strict project delivery timelines. Furthermore, you will manage application requirements ensuring strict compliance with the contract engagement model and Omaha on-site presence.

Key Responsibilities

• Administer and maintain the enterprise ServiceNow platform, including users, roles, groups, and access control lists (ACLs).
• Configure, customize, and manage core ITSM modules including Incident, Problem, Change, and Request Management.
• Develop, test, and maintain custom workflows, business rules, client scripts, script includes, and UI policies.
• Monitor platform performance, analyze system logs, troubleshoot technical issues, and ensure rigorous data integrity.
• Integrate ServiceNow seamlessly with external enterprise applications, monitoring tools, and CI/CD deployment pipelines.
• Collaborate proactively with business stakeholders and IT leaders to improve service processes and implement platform upgrades.
• Support change management governance, release deployments, and update set migrations across test and production environments.
• Maintain comprehensive technical documentation of platform configurations, custom scripts, and administrative procedures.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum of 3+ years of progressive professional experience in ServiceNow platform administration, development, and configuration.
• Strong, demonstrable hands-on professional expertise in configuring and managing IT Service Management (ITSM) modules.
• Comprehensive working knowledge and practical proficiency in ServiceNow Change Management and CI/CD deployment workflows.
• Deep practical experience in developing workflows, business rules, client scripts, UI policies, and integration web services (REST/SOAP).
• Solid practical experience in platform performance tuning, troubleshooting, access control management, and data integrity.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under high-pressure conditions.
• Excellent written and verbal English communication skills with strong stakeholder coordination and collaboration abilities.
• Mandatory legal work eligibility and physical availability for full-time contract operations on-site in Omaha, Nebraska.

Nice-to-Have Skills

• Professional certifications such as ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Prior professional working experience in top-tier financial institutions, logistics firms, or global IT consulting consultancies.
• Hands-on familiarity with additional ServiceNow modules including Field Service Management (FSM), App Engine, and Health & Safety.
• Experience utilizing version control systems (Git) and automated testing frameworks for ServiceNow update sets.
• Exposure to ITIL service management frameworks and agile project methodologies.

Application Information

• Recruiter: CompNova Recruitment Division
• Contact Name: Salwan Singh (Talent Acquisition)
• Email: [e-mail]
• Salary/Rate: Market Competitive / Enterprise Contract Package
• Deadline: Open until filled (Urgent Omaha On-Site Contract Opening)
• Notice Period: Immediate to 2 Weeks Preferred
• Contract Duration: Contract Engagement / C2C / On-Site (Omaha, NE)