Systems Administrator (SA) Skill Level 1

Kaizen Approach, Inc.; Maryland; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

4 weeks PTO

11 holidays

Gifted 401k

Profit sharing

Paid training

Job summary

Kaizen Approach, Inc. is seeking a Systems Administrator to support IT systems across client, server, storage, network, and mobile environments. You will manage infrastructure and provide Tier 1/2 support with incident resolution, communicating status to management and customers.

The role includes resolving hardware issues, supporting dispatch systems, and configuring UNIX and Windows OS to boost reliability and performance in a secure environment with mission-critical objectives.

Qualifications

• Must support implementation, troubleshooting, and maintenance of IT systems.
• Must provide Tier 1 and Tier 2 issue identification, diagnosis, and resolution.
• Must manage daily configuration and operational activities of IT systems.
• Must assist users in accessing and effectively using IT systems.

Responsibilities

• Provide Tier 1/2 support and incident resolution across client, server, storage, network and mobile environments.
• Monitor IT infrastructure and perform problem resolution and capacity planning.
• Configure and manage UNIX and Windows operating systems to improve reliability and performance.
• Communicate system status to agency management and internal customers.

Skills

System administration

Troubleshooting

Help desk support

Tier 2 escalation

Monitoring & incident response

Education

Bachelor’s degree in a technical discipline

10+ years Systems Administrator experience

Tools

UNIX

Windows Server

Networking equipment

Mobile device management

Job description

Kaizen Approach is currently seeking a Systems Administrator to support the implementation, troubleshooting, and maintenance of Information Technology systems. In this role, you will manage IT system infrastructure and support day-to-day operations, monitoring, and problem resolution across client, server, storage, network, and mobile environments. You will also provide Tier 1 and Tier 2 support, including problem identification, diagnosis, escalation, and resolution, while communicating system status to agency management and internal customers. This position involves supporting dispatch systems, resolving hardware issues, and configuring and managing UNIX and Windows operating systems, network components, and operating system enhancements to improve reliability and performance. You will work in a secure environment supporting critical mission objectives.

Requirements:

• Must have the ability to provide support for the implementation, troubleshooting, and maintenance of Information Technology systems.
• Must possess the ability to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution for system and user issues.
• Must be capable of managing the daily configuration and operational activities of Information Technology systems.
• Must have the ability to provide assistance to users in accessing and effectively using Information Technology systems.
• Must possess the ability to support day-to-day operations, monitoring, and problem resolution across client, server, storage, network, and mobile device environments.
• Must be capable of supporting escalation processes and communicating system status to agency management and internal customers.
• Must have the ability to optimize system operations and resource utilization and perform system capacity analysis and planning.
• Must have five (5) years of experience as a Systems Administrator supporting programs and contracts of similar scope, type, and complexity.
• Must have a bachelor’s degree in a technical discipline from an accredited college or university, OR ten (10) years of Systems Administrator experience if a degree is not held.
• Active TS/SCI clearance with Polygraph is required.

Salary Range:

A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

About Kaizen Approach

At Kaizen Approach, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. With 4 weeks of PTO, 11 holidays, gifted 401k, profit sharing, and paid training, we are committed to your growth and happiness — both at work and beyond.

Kaizen Approach is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.