Systems Administrator (SA) Skill Level 2

Kaizen Approach, Inc.; Maryland; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare

401k profit sharing

Paid training

4 weeks of PTO

11 paid holidays

Paid training

Job summary

A leading IT solutions provider is seeking a Systems Administrator to manage IT systems and provide support across various environments. The ideal candidate will have 10 years of experience, a bachelor's degree in a technical discipline, and an active TS/SCI clearance. Responsibilities include troubleshooting complex issues and supporting operations involving UNIX and Windows systems. The position offers competitive compensation, a robust benefits package, and 4 weeks of PTO among other perks.

Qualifications

• 10 years of experience as a Systems Administrator supporting similar programs.
• Ability to configure and manage UNIX and Windows operating systems.
• Active TS/SCI clearance with Polygraph is required.
• Support client/server/storage/network/mobile environments daily.
• Communicate system status and updates to management.
• Support dispatch systems and hardware-related issues through resolution.
• Configure UNIX and Windows OS, networks, and capacity planning.
• 10 years of Systems Administrator experience.
• Bachelor’s degree in a technical discipline, or 15 years of experience.
• Active TS/SCI clearance with Polygraph required.

Responsibilities

• Support the implementation, troubleshooting, and maintenance of IT systems.
• Manage IT system infrastructure and processes.
• Monitor and resolve issues across various environments.
• Communicate system status to agency management.
• Manage dispatch systems and hardware-related issues.
• Configure UNIX and Windows OS; optimize performance.
• Perform capacity analysis and planning.

Skills

IT system troubleshooting

Tier 1 and Tier 2 support

UNIX and Windows configuration

Capacity analysis and planning

Network component management

Problem escalation

Security clearance TS/SCI

Education

Bachelor’s degree in a technical discipline

15 years of Systems Administrator experience

Job description

Kaizen Approach is currently seeking a Systems Administrator to support the implementation, troubleshooting, and maintenance of Information Technology systems. In this role, you will manage IT system infrastructure and processes while supporting day-to-day operations, monitoring, and problem resolution across client, server, storage, network, and mobile environments. You will also provide Tier 1 and Tier 2 support, including problem identification, diagnosis, escalation, and resolution, while communicating system status to agency management and internal customers. This position involves supporting dispatch systems, resolving hardware issues, and configuring and managing UNIX and Windows operating systems, network components, and operating system software. You will work in a secure environment supporting critical mission objectives.

Requirements

• Must have the ability to provide support for the implementation, troubleshooting, and maintenance of Information Technology systems, including in-depth troubleshooting of complex system issues.
• Must possess the ability to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, resolution, and detailed analysis for escalated tickets.
• Must be capable of managing the daily configuration and operational activities of Information Technology systems.
• Must have the ability to provide day-to-day operational support, monitoring, and problem resolution for client, server, storage, network, and mobile device environments.
• Must possess the ability to support escalation processes by communicating system status and providing detailed feedback to agency management and internal customers.
• Must be capable of supporting dispatch systems and hardware-related issues while remaining engaged through issue resolution.
• Must have the ability to configure and manage UNIX and Windows operating systems, install and load operating system software, configure and maintain network components, optimize system operations and resource utilization, perform capacity analysis and planning, and implement operating system enhancements to improve reliability and performance.
• Must have ten (10) years of experience as a Systems Administrator supporting programs and contracts of similar scope, type, and complexity.
• Must have a bachelor’s degree in a technical discipline from an accredited college or university, OR fifteen (15) years of Systems Administrator experience if a degree is not held.
• Active TS/SCI clearance with Polygraph is required.

Salary Range

A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

About Kaizen Approach

At Kaizen Approach, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. With 4 weeks of PTO, 11 holidays, gifted 401k, profit sharing, and paid training, we are committed to your growth and happiness — both at work and beyond.

Kaizen Approach is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.