IT Operations Supervisor: Networks, Security & User Support

Bally's Corporation; Dover (DE); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Free rides for new hires (DART)

Delaware commute reimbursements

Job summary

Bally's Corporation is seeking an IT-focused team member to support day-to-day operations, install and maintain hardware and software, and manage local networks. This role requires supervisory experience, the ability to obtain a Delaware gaming license, and a strong mix of technical and communication skills.

The position is based in Dover, DE, with weekend, holiday, and night shifts as needed. The company emphasizes a guest-first culture and a fun, engaging work environment within Bally's Born

Qualifications

• Associates degree required.
• High school diploma required.
• 21+ years of age or older is required.
• Must be able to obtain and maintain a gaming license in Delaware.
• Two years of supervisory IT experience preferred.
• Experience installing and maintaining systems is required.
• Strong communication, analytical and project management skills.

Responsibilities

• Foster a fun, entertaining atmosphere aligned with Bally's Born to Entertain philosophy.
• Promote Bally's customer-centric culture and build guest relations.
• Oversee IT workstation setup and peripheral devices (routers, printers).
• Assist IT Manager and Director of IT with design, coordination and installation of IT solutions.
• Check hardware for efficiency and reliability.
• Supervise installation and configuration of software per specifications.
• Develop and maintain local networks for optimal performance.
• Ensure security and privacy of networks and systems.
• Provide user orientation on new software and equipment.
• Schedule upgrades and maintenance without hindering work.
• Troubleshoot to diagnose and resolve problems.
• Maintain records and logs of repairs and maintenance.
• Identify shortages and place orders.
• Select, train and develop team members through coaching.
• Perform other duties as assigned.

Skills

Supervisory experience

IT hardware installation

Network maintenance

Troubleshooting

Communication

Project management

Education

Associates degree

High School diploma

Tools

Routers

Printers

Job description

Bally's Corporation is seeking an IT-focused team member to support day-to-day operations, install and maintain hardware and software, and manage local networks. This role requires supervisory experience, the ability to obtain a Delaware gaming license, and a strong mix of technical and communication skills.

The position is based in Dover, DE, with weekend, holiday, and night shifts as needed. The company emphasizes a guest-first culture and a fun, engaging work environment within Bally's Born