Systems Administrator: Cloud & App Support (Secret Clearance)

University of Dayton Research Institute; Dayton (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

University of Dayton Research Institute is seeking a Systems Administrator to support IT for its sustainment technologies program. The role focuses on software application support, user account management, access documentation, and maintaining security safeguards.

The position requires evaluating issues, collecting information, and applying troubleshooting methods with remote tools while coordinating with customers and teams to resolve tickets efficiently.

Qualifications

• BS or Associate degree with relevant IT experience per the job posting requirements.
• Understanding of IT industry best practices and software administration support.
• Strong customer support and communication abilities.
• Experience with cloud and virtual environments.
• Familiarity with hardware troubleshooting and documentation.

Responsibilities

• Provide system administration support for UDRI software applications and program IT needs.
• Create and manage user accounts and access controls; document procedures.
• Ensure compliance with security safeguards and support security investigations.
• Research, troubleshoot, and resolve customer questions; escalate when needed.
• Utilize management platforms and remote access tools to diagnose issues.

Skills

IT industry best practices

Customer support

Communication skills

Cloud and virtualization

Hardware troubleshooting

Technical documentation

Security clearance awareness

Education

Bachelor's degree in relevant field

Associate's degree

Tools

Microsoft Active Directory

DNS

DHCP

Remote access tools

Cloud management platforms

Job description

University of Dayton Research Institute is seeking a Systems Administrator to support IT for its sustainment technologies program. The role focuses on software application support, user account management, access documentation, and maintaining security safeguards.

The position requires evaluating issues, collecting information, and applying troubleshooting methods with remote tools while coordinating with customers and teams to resolve tickets efficiently.