Systems Administrator

University of Dayton; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

University of Dayton is seeking a Systems Administrator to support the Sustainment Technologies Transition and the Research Information Technology Office at UDRI. You will assist with software applications, user accounts, and IT security duties while providing excellent customer service.

The role emphasizes troubleshooting, remote access, and collaboration across teams to resolve issues and maintain system availability. U.S. citizenship and ability to obtain a Secret clearance are required.

Qualifications

• BS degree in a relevant field with 3+ years of experience or an associate's degree with 5+ years of experience.
• Knowledge of IT industry best practices and software administration support.
• Experience providing excellent customer support and strong communication skills.
• Familiarity with managing cloud and virtual environments.
• Familiarity with troubleshooting computer hardware issues.
• Ability to read, write, and understand technical manuals and guides.
• Must be able to obtain and maintain a Secret security clearance and pass a Tier 1 investigation.
• U.S. citizenship and ability to obtain security clearance due to government contracts.

Responsibilities

• Provide system administration support for UDRI software applications and IT needs.
• Characterize and diagnose customer problems using information gathering and management platforms.
• Resolve tickets or escalate with documented symptoms and steps taken.
• Create user accounts and document access while ensuring security safeguards.

Skills

IT best practices

Customer support

Communication skills

Cloud environments

Virtual environments

Hardware troubleshooting

Technical manuals

Security clearance readiness

Education

Bachelor of Science in relevant field

Associate's degree

Tools

Cloud platforms

Virtualization tools

Job description

Job No: 503776
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: Research Institute Staff
Department: System Infrastructure Team - 250224
Pay Grade: P1 - Exempt
Advertised: August 04, 2026
Applications close: Open until filled

Position Summary:

Power Research. Secure Systems. Make an Impact. UDRI invites qualified applicants to apply for our Systems Administrator opening!

The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to the Sustainment Technologies Transition. The System Administrator provides system administration support to UDRI’s software applications and other program IT needs. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or elevate as appropriate. This position supports the Research Institute’s software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.

Minimum Qualifications:

• 1. Bachelor of Science degree in relevant field plus three years of experience OR an associate's degree plus 5 years of experience.
• 2. Knowledge of IT industry best practices and software administration support.
• 3. Experience providing excellent customer support and strong communication skills.
• 4. Familiarity with managing Cloud and virtual environments.
• 5. Familiarity with troubleshooting computer hardware issues.
• 6. Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.
• 7. Based on the nature of this work, must be able to obtain and maintain a Secret security clearance and successfully complete a Tier one (T1) investigation.
• 8. Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen and be able to obtain and maintain a security clearance.

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• Demonstrated familiarity with one or more of the following infrastructure support services: DNS, DHCP, Microsoft Active Directory.
• Ability to promote cooperation and commitment within a diverse team to achieve goals and deliverables.
• Ability to recover or rebuild client site systems, and applications (reverse engineer).
• Demonstrated experience successfully and concurrently managing multiple projects.
• Active Security+, or CISSP certification or the ability to obtain one within one year of employment.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.

• Staff Full Time (1500 hours or greater) 1