Systems Administrator

University of Dayton Research Institute; Dayton (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

University of Dayton Research Institute is seeking a Systems Administrator to support IT for its sustainment technologies program. The role focuses on software application support, user account management, access documentation, and maintaining security safeguards.

The position requires evaluating issues, collecting information, and applying troubleshooting methods with remote tools while coordinating with customers and teams to resolve tickets efficiently.

Qualifications

• BS or Associate degree with relevant IT experience per the job posting requirements.
• Understanding of IT industry best practices and software administration support.
• Strong customer support and communication abilities.
• Experience with cloud and virtual environments.
• Familiarity with hardware troubleshooting and documentation.

Responsibilities

• Provide system administration support for UDRI software applications and program IT needs.
• Create and manage user accounts and access controls; document procedures.
• Ensure compliance with security safeguards and support security investigations.
• Research, troubleshoot, and resolve customer questions; escalate when needed.
• Utilize management platforms and remote access tools to diagnose issues.

Skills

IT industry best practices

Customer support

Communication skills

Cloud and virtualization

Hardware troubleshooting

Technical documentation

Security clearance awareness

Education

Bachelor's degree in relevant field

Associate's degree

Tools

Microsoft Active Directory

DNS

DHCP

Remote access tools

Cloud management platforms

Job description

Position Summary

Power Research. Secure Systems. Make an Impact. UDRI invites qualified applicants to apply for our Systems Administrator opening!

The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to the Sustainment Technologies Transition. The System Administrator provides system administration support to UDRI's software applications and other program IT needs. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or elevate as appropriate. This position supports the Research Institute's software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.

Minimum Qualifications

• Bachelor of Science degree in relevant field plus three years of experience OR an associate's degree plus 5 years of experience.
• Knowledge of IT industry best practices and software administration support.
• Experience providing excellent customer support and strong communication skills.
• Familiarity with managing Cloud and virtual environments.
• Familiarity with troubleshooting computer hardware issues.
• Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.
• Based on the nature of this work, must be able to obtain and maintain a Secret security clearance and successfully complete a Tier one (T1) investigation.
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen and be able to obtain and maintain a security clearance.

Preferred Qualifications

• Demonstrated familiarity with one or more of the following infrastructure support services: DNS, DHCP, Microsoft Active Directory.
• Ability to promote cooperation and commitment within a diverse team to achieve goals and deliverables.
• Ability to recover or rebuild client site systems, and applications (reverse engineer).
• Demonstrated experience successfully and concurrently managing multiple projects.
• Active Security+, or CISSP certification or the ability to obtain one within one year of employment.

Closing Statement

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.