Systems Administrator – Client-Focused IT Support

Charles IT; Chesapeake (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Paid time off (PTO)

401(k) plan

Bonuses

Free dry cleaning

Fully stocked break room

Friday team lunches

Paid training

Team-building outings

Job summary

Charles IT is seeking a Systems Administrator to provide crucial client support and escalation services. You will work on Windows Server, Office 365/Exchange, SQL, SharePoint, and virtualization with VMware/Hyper-V, plus backup and DR solutions.

The role requires strong communication, independent work, and a proactive approach in a fast-paced, client-focused team while maintaining detailed documentation in ConnectWise.

Qualifications

• 5+ years of experience in systems administration or similar role.
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Self-driven and capable of working independently with minimal supervision.

Responsibilities

• Provide end-user support and issue troubleshooting.
• Support of Microsoft technologies: Windows Server, Office 365/Exchange, SQL, SharePoint.
• Manage virtual environments including VMware and Hyper-V.
• Handle backup and disaster recovery solutions.
• Configure and support WAN/LAN, routers, firewalls, and security.
• Communicate ticket progress and outages to customers.
• Document processes and maintain time/expenses in ConnectWise.
• Perform other duties as assigned.

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Job description

Charles IT is seeking a Systems Administrator to provide crucial client support and escalation services. You will work on Windows Server, Office 365/Exchange, SQL, SharePoint, and virtualization with VMware/Hyper-V, plus backup and DR solutions.

The role requires strong communication, independent work, and a proactive approach in a fast-paced, client-focused team while maintaining detailed documentation in ConnectWise.