Systems Administrator 2

Lentech Inc.; Maryland; On-site; USD 156,262 - 166,882; Full time

Job summary

Lentech, Inc. seeks a senior IT systems specialist to support the implementation, troubleshooting, and maintenance of complex IT environments in a DoD context.

The role covers day-to-day operations, incident response, and client/server/storage/network device monitoring, with emphasis on ensuring system reliability and performance. Candidates should hold TS.SCI w FSP through MD, 10 years of SA experience, and DoD 8570 IAT Level I or higher, with DevOps and AWS familiarity.

Qualifications

• Active TS.SCI w FSP through MD required.
• 10 years SA experience in programs/contracts of similar scope and complexity.
• DoD 8570 IA Technical (IAT) Level I or higher required.
• Experience with DevOps and AWS.

Responsibilities

• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Manages IT system infrastructure and related processes.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Supports escalation communications to agency management and internal customers.
• Configures UNIX and Windows operating systems and related network components.

Skills

TS.SCI w FSP

SA experience

DoD 8570 IAT

DevOps

AWS

Education

Bachelor's degree in technical discipline

DoD 8570 IAT Level I

Tools

UNIX

Windows

Job description

Responsibilities

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Required

• Active and current TS.SCI w FSP through MD
• Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
• Experience with Devops, AWS
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Education

• Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.

Pay Range

The proposed salary range for this position is: $156,262.00 – $166,882.00.

EEO Statement

Lentech, Inc. is an Equal Employment Opportunity (EEO) employer and considers all qualified applicants for employment without regard to race, color, religion, gender identification, national origin, sexual orientation, age, marital status, disability, protected veteran status, or any other factor prohibited by applicable law.