Systems Administrator

Get Raw Nutrition; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Get Raw Nutrition in Town of Florida, NY is seeking a Technology Administrator to support their team and manage technology infrastructure. In this role, you will oversee helpdesk operations, manage employee onboarding and offboarding, and ensure device security across Windows and Mac environments.

The ideal candidate has a strong background in helpdesk support and technology administration, with hands-on MDM experience and familiarity with Microsoft 365. If you thrive in a fast-paced environment and take initiative, we want to hear from you!

Qualifications

• Proven experience in helpdesk, desktop support, or technology administration.
• Hands-on experience with MDM for both Windows and Mac.
• Familiar with Microsoft 365 Admin Center.

Responsibilities

• Serve as the first point of contact for technology helpdesk.
• Manage the complete employee lifecycle including onboarding and offboarding.
• Procure, configure, and deploy laptops and peripherals.

Skills

Helpdesk support

MDM for Windows and Mac

Microsoft 365 Admin Center

RMM platforms

Device imaging and provisioning

Tools

Intune

Jamf

Job description

About the role

RAW Nutrition & BUM Energy is looking for a hands‑on Technology Administrator to be the front line of support for our team and a key contributor as we continue building out our technology infrastructure. Working directly with the Director of Technology, you will own day‑to‑day helpdesk operations, manage the full employee onboarding and offboarding lifecycle, and keep our device fleet provisioned, imaged, and secure across both Windows and Mac environments.

This is a high‑impact role for someone who thrives in a fast‑paced, high‑growth environment, takes initiative without waiting to be asked, and wants to help shape systems and processes from the ground up rather than simply maintain them.

What you'll do

• Helpdesk support: Serve as the first point of contact for the team's technology helpdesk, triaging, resolving, and escalating tickets with strong follow‑through and clear communication.
• Onboarding and offboarding: Manage the complete employee lifecycle, including account creation, access provisioning, equipment setup, and clean offboarding with full deprovisioning of accounts and devices.
• Equipment provisioning and imaging: Procure, configure, image, and deploy laptops and peripherals so that every new hire is fully equipped and productive on day one.
• Device and endpoint management: Enroll, configure, and maintain devices through MDM across both Windows and Mac, enforcing security baselines, policies, and compliance standards.
• Microsoft 365 administration: Administer users, licenses, groups, and shared resources in the Microsoft 365 Admin Center, supporting Exchange, Teams, SharePoint, and identity.
• Remote monitoring and management: Use RMM tooling to monitor endpoint health, push updates and patches, and remediate issues proactively before they affect users.
• Cybersecurity support: Support the maintenance of the company's cybersecurity posture by leveraging the organization's security stack to monitor, detect, and respond to threats, and to keep endpoints protected and compliant.
• Infrastructure contribution: Partner with the Director of Technology on infrastructure projects, documentation, standards, and process improvements that scale with the business.
• Documentation and asset management: Maintain accurate asset, license, and documentation records, and identify recurring issues to drive long‑term fixes.

Qualifications

• Proven experience in a helpdesk, desktop support, or technology administration role, ideally in a fast‑moving environment.
• Hands‑on experience with MDM for both Windows and Mac (such as Intune, Jamf, or equivalent platforms).
• Working familiarity with the Microsoft 365 Admin Center, including user, license, and identity management.
• Experience with RMM platforms for monitoring, patching, and remote remediation.
• Solid foundation in device imaging, provisioning, and endpoint security practices.
• A proactive, ownership‑driven mindset with the ability to manage competing priorities and move quickly.
• Clear, friendly communication skills and a service‑oriented approach to supporting colleagues.

Preferred Qualifications

• Familiarity with identity and access management through Entra ID and SSO.
• Exposure to endpoint security tooling and basic networking concepts.
• Experience supporting onboarding and offboarding integrated with an HRIS platform.
• Relevant certifications (such as CompTIA A+, Microsoft, or Apple) are a plus.

What Success Looks Like

In this role, you will be measured by how effectively you support our team through the helpdesk, with responsive, reliable, and friendly resolution that keeps everyone productive. Success also looks like smooth and consistent onboarding and offboarding experiences, a well‑managed and secure device fleet, and meaningful contributions to the systems and processes that power RAW Nutrition's technology function as it grows.