System Administrator

CyberX Info System; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

CyberX Info System is seeking an IT Systems Administrator to lead on-site and remote IT operations for a fast-growing healthcare client in Louisiana. The role demands broad ownership, quick prioritization shifts, and shaping how technology supports frontline care.

The candidate will manage identity in Microsoft 365 and Entra ID, secure endpoints, automate tasks with PowerShell/Power Automate, and support a hybrid workforce while preparing for SOC 2 compliance and auditable processes.

Qualifications

• Five to seven years in internal, customer-facing IT operations; healthcare experience strongly preferred.
• Two or more years of system administration across Microsoft 365 and Entra ID, Intune, and Windows/macOS/iOS support.
• Three or more years of hands-on work with help desk and RMM tooling.
• Scripting and automation with PowerShell, Power Automate, or comparable tools to scale a growing end-user environment.
• Strong endpoint management, networking fundamentals, and support for hybrid and distributed teams.
• Residence in the New Orleans metro area with ability to be on-site at the New Orleans office weekly.
• Bachelor's degree in IT, CS, or IS, or equivalent practical experience.

Responsibilities

• Serve as the on-site technical contact for the New Orleans office and nearby locations, handling equipment, network connectivity, staging, and repairs that cannot be resolved remotely.
• Deliver remote support at multiple tiers to employees regardless of location, presenting the underlying mix of vendors and tools as a single, well-run platform to the end user.
• Manage the full identity lifecycle, from onboarding through role changes to offboarding, within Microsoft 365 and Entra ID.
• Handle device management, patching, and fleet health using Intune and RMM tooling, and maintain asset inventory and lifecycle tracking across the company.
• Build automation that lets the environment grow without a matching rise in manual effort, using PowerShell, Power Automate, or AI-assisted workflows to script, deflect, or convert recurring requests into self-service.
• Move the team away from manual ticket triage toward context-aware routing and a Notion knowledge base that resolves common issues before they reach IT.
• Enforce endpoint security and compliance, including passwordless and phishing-resistant sign-in with passkeys and FIDO, Conditional Access, least-privilege access, and device compliance policies.
• Support the SOC 2 program alongside the Security and Compliance function, contributing to audits, evidence collection, and remediation.
• Own the accuracy and upkeep of IT documentation for the Louisiana domain so it stays reliable for both staff and AI-basedretrieval.

Skills

IT operations

Customer-facing

Automation

Hybrid support

Endpoint management

Education

Bachelor's degree in IT/CS/IS

Tools

NinjaOne

Notion

Slack

Power Automate

Job description

IT Systems Administrator

Our client is a fast-growing, value-based healthcare company delivering in-home and virtual care to families across Louisiana and beyond. This is an early-stage environment, which means broad ownership, quick shifts in priority, and the chance to shape how technology supports frontline care rather than inheriting a fully built function. The person in this seat should be comfortable working

independently, asking for help when a gap shows up, and giving and taking direct feedback.

Core Responsibilities

• Serve as the on-site technical contact for the New Orleans office and nearby locations, handling equipment, network connectivity, staging, and repairs that cannot be resolved remotely.
• Deliver remote support at multiple tiers to employees regardless of location, presenting the underlying mix of vendors and tools as a single, well-run platform to the end user.
• Manage the full identity lifecycle, from onboarding through role changes to offboarding, within Microsoft 365 and Entra ID.
• Handle device management, patching, and fleet health using Intune and RMM tooling, and maintain asset inventory and lifecycle tracking across the company.
• Build automation that lets the environment grow without a matching rise in manual effort, using PowerShell, Power Automate, or AI-assisted workflows to script, deflect, or convert recurring requests into self-service.
• Move the team away from manual ticket triage toward context-aware routing and a Notion knowledge base that resolves common issues before they reach IT.
• Enforce endpoint security and compliance, including passwordless and phishing-resistant sign-in with passkeys and FIDO, Conditional Access, least-privilege access, and device compliance policies.
• Support the SOC 2 program alongside the Security and Compliance function, contributing to audits, evidence collection, and remediation.
• Own the accuracy and upkeep of IT documentation for the Louisiana domain so it stays reliable for both staff and AI-basedretrieval.

Technical Environment

The environment spans Microsoft 365, Entra ID, Intune, and Windows, macOS, and iOS endpoints, with NinjaOne for RMM, a Notion knowledge base, Slack-based intake, and governed AI use under an internal tiered policy. The stack is partway through modernization, so some tools will be operated as-is, some retired, and some newly stood up. The company currently runs on

Salesforce while building toward an owned application platform, and interest in helping with that transition is welcome.

Required Qualifications

• Five to seven years in internal, customer-facing IT operations; healthcare experience strongly preferred.
• Two or more years of system administration across Microsoft 365 and Entra ID, Intune (compliance, configuration profiles, and application deployment), and Windows, macOS, and iOS support.
• Three or more years of hands-on work with help desk and RMM tooling.
• Demonstrated scripting and automation with PowerShell, Power Automate, or comparable tools to scale a growing end-user environment, plus practical experience with governed AI and AI-assisted support.
• Strong endpoint management skills, sound networking fundamentals, and a track record supporting hybrid and distributed teams, paired with a genuine customer-service mindset.
• Residence in the New Orleans metro area (Orleans or Jefferson Parish) with the ability to be on-site at the New Orleans office at least once a week.
• Bachelor's degree in IT, Computer Science, or Information Systems, or equivalent practical experience.

Preferred Qualifications

• Comfort operating in an early-stage, hands-on setting where ambiguity and change are constant.
• Background in virtual or mobile healthcare delivery, including support for Athena EHR.
• Salesforce administration or support experience, with interest in the shift toward an owned application platform.
• Familiarity with modern endpoint and RMM tooling (NinjaOne) and Zero Trust architectures.
• Relevant certifications such as Microsoft Endpoint Administrator, CompTIA A+ or Network+, and ITIL Foundation.