IT Support Specialist II - Lead & Cloud End-User Expert

Westinghouse Outdoor Power Equipment

Columbus (OH)

On-site

USD 55,000 - 75,000

Full time

11 days ago

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Benefits offered by this job

Medical plans with HSA contributions

Company paid disability & life insured

401k matching

Casual dog-friendly environment

Competitive pay

Job summary

Westinghouse Outdoor Power Equipment seeks an experienced IT Support Specialist to deliver hands-on desktop and technical support while serving as a lead technical resource and mentor for the IT support team.

You will guide and develop colleagues, provide technical direction, and ensure high service levels across the organization with a focus on Microsoft 365 administration, endpoint management, and network operations.

Qualifications

2–4 years of IT support, systems administration, or similar experience.
IT Service Desk experience in a multi-tenant Microsoft environment.
Experience with firewalls (FortiGate) and wireless platforms (UniFi).
Certifications (Microsoft, CompTIA Network+/Security+, or similar) preferred.
Experience with scripting or automation (PowerShell preferred).

Responsibilities

Provide Tier 1–3 support for Windows and macOS devices.
Troubleshoot hardware, software, phones and peripherals.
Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
Manage onboarding/offboarding, device provisioning, and user setup.
Develop and maintain documentation and user guides.
Occasional travel to other facilities.

Skills

Desktop support

Microsoft 365

Azure AD Entra ID

Networking basics

Documentation

Customer service

Education

IT support experience

MSP/multi-tenant environment

FortiGate firewall experience

UniFi wireless platform experience

PowerShell scripting

macOS business use

Tools

FortiGate

UniFi

Microsoft 365 Admin

Azure AD / Entra ID

Intune / Endpoint Manager

Job description

Brief Description

We are seeking an experienced IT Support Specialist to provide hands-on desktop and technical support while serving as a lead technical resource, mentor, and escalation point for the IT support team. This role is responsible for helping guide and develop team members, providing technical direction, and ensuring a high level of service and responsiveness across the organization.

The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to resource for troubleshooting and complex technical issues. This position combines hands-on involvement in end-user support, Microsoft 365 administration, endpoint management, and network operations.

The successful candidate is technically well-rounded, communicates clearly and confidently, and operates with a strong sense of urgency and ownership. They are comfortable working across cloud platforms, endpoint management, and networking infrastructure and take initiative in driving issues through resolution. In addition to resolving technical issues, this individual will support the growth and development of other IT team members by sharing knowledge, providing guidance, and helping establish best practices and consistent support processes.

Duties/Responsibilities

End-User & Desktop Support

Provide Tier 1–3 support for Windows and macOS devices
Troubleshoot hardware, software, phones and peripheral issues
Research and make recommendations on new hardware
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Manage onboarding/offboarding, device provisioning, and user setup
Develop and maintain documentation and user guides
Opportunity for occasional travel to other facilities

Microsoft Cloud & Endpoint Management

Manage users, groups, and access in Entra ID (Azure AD)
Deploy and manage devices using Intune / Endpoint Manager
Enforce security policies, MFA, and conditional access

Network & Infrastructure

Support firewalls, VPNs, and network security policies
Maintain wireless infrastructure (UniFi or similar platforms)
Troubleshoot connectivity issues across wired and wireless networks
Support DNS, DHCP, VLANs, and general network operations

Systems & Operations

Monitor system health, patching, and updates
Support file shares, printers, and core infrastructure services
Assist with backup, recovery, and disaster recovery processes
Maintain documentation and coordinate with vendors when needed

Required Skills/Abilities

Desktops, Laptops, Printers, Peripherals
Microsoft 365 (Exchange, Teams, SharePoint)
Entra ID / Azure AD and identity management
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Endpoint management, troubleshooting, documentation, communication and customer service

Education And Experience

2–4 years of IT support, systems administration, or similar experience
IT Service Desk experience
Experience with multi-tenant Microsoft environments (MSP or similar)
Experience with firewalls (FortiGate) and wireless platforms (UniFi)
Familiarity with macOS in business environments
Certifications (Microsoft, CompTIA Network+/Security+, or similar)
Scripting or automation experience (PowerShell preferred)

Who You Are

A natural leader and mentor who others turn to for guidance
A clear, confident communicator who can translate technical issues for non-technical users
Highly responsive with a strong sense of urgency, especially when handling escalations or business-impacting issues
Focused on efficiency and continuous improvement, always looking for ways to streamline processes and reduce recurring issues
Proactive and accountable, taking ownership from problem identification through resolution
Calm under pressure and able to prioritize effectively in a fast-paced environment

Physical Requirements

Prolonged periods of sitting and computer work
Ability to kneel, bend, and lift up to 40 pounds
Capability to perform occasional hands-on infrastructure tasks in office or facility environments

Compensation Package

Strong benefits