Systems Administrator

Charles IT; Stamford (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Paid time off (PTO) and holidays

Paid parental leave

Work-from-home (WFH) bank

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

Flexible Spending Accounts (FSA)

Dog-friendly office

Team lunches

Company-sponsored activities

Job summary

Charles IT is seeking a Systems Administrator in Stamford, CT to provide frontline and escalation support for our clients. You will troubleshoot issues, manage Microsoft technologies, virtual environments, backups, and network devices while maintaining clear client communication and thorough ticket documentation.

The role requires strong organizational skills, the ability to handle multiple tasks in a fast-paced environment, and a proactive, self-driven approach.

Qualifications

• 5+ years of experience in IT administration or systems support.
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is advantageous.
• Excellent communication and ability to manage multiple tasks in a client-focused environment.

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users.
• Support Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support virtual environments including VMware and Hyper-V.
• Support backup and disaster recovery solutions.
• Configure, install, and support network devices and services including WAN/LAN, routers, firewalls, and security.
• Communicate ticket progress, changes, or outages to customers.
• Document internal processes and procedures related to duties and responsibilities.
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise.
• Other duties as assigned.

Skills

Communication

Time management

Customer service

Self-motivation

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc
• Support of virtual environments including VMware, and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Document internal processes and procedures related to duties and responsibilities
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• Other duties as assigned

Requirements

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus
• Strong communication skills are essential for success in this role
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team
• Enthusiastic about taking on challenges in a growing company with a diverse client base
• Self-driven and capable of working independently with minimal supervision
• Excellent organizational skills and strong attention to detail

Benefits

• Investing in Our Team is Key to Our Success!
• Financial Benefits: We offer a comprehensive benefits package designed to support our employees' financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
• Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
• Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
• Growth & Development: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
• That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!

Our Commitment to Inclusion: Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.

Careers - Charles IT