Windows 11 Field Tech (BIDMC)

Apex Systems; Burlington, Northern (MA, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

ESPP

EAP

Certification discounts

Job summary

Everforth Apex Systems is seeking a Field Support Technician to assist a large healthcare system with Windows 11 migration across hospital and clinical environments. This hands‑on, customer‑facing role requires in‑person device upgrades and minimal user disruption.

You will provide Tier1–2 on‑site support, handle PCs, printers, and mobile devices, and collaborate with clinicians and leadership to deliver quality IT service in fast‑paced healthcare settings.

Qualifications

• High School Diploma or GED required.
• 1–3 years in Field Support, Service Desk, or IT Support in a large enterprise.
• Hands‑on experience with Windows10, macOS, Office 365, AD/Exchange, Citrix.

Responsibilities

• Support migration of desktops/laptops from Windows 10 to Windows 11.
• Perform device upgrades, validation testing, and post‑migration support.
• Troubleshoot OS, profile, security, authentication, and access issues.

Skills

Windows 10/11

macOS

Office 365

Active Directory/Exchange

Citrix

Mobile devices (iOS/Android)

ITSM tools

Networking basics

Communication

Education

High School Diploma

Tools

ServiceNow

Remedy

Job description

Field Support Technician – Windows 11 Migration Project

We are seeking a Field Support Technician to support a large, integrated healthcare system as part of an enterprise-wide initiative to migrate hospital devices from Windows 10 to Windows 11. This is a hands‑on, customer‑facing role focused primarily on device upgrades, with the opportunity to assist with general IT support as needed.

Project Focus

The primary responsibility of this role is supporting the Windows 11 migration across hospital and clinical environments, ensuring devices are upgraded smoothly, securely, and with minimal disruption to end users. Candidates should be comfortable working in healthcare facilities and providing white‑glove support during device transitions.

Key Responsibilities

• Support the migration of desktops and laptops from Windows 10 to Windows 11.
• Perform device upgrades, validation testing, and post‑migration support.
• Troubleshoot OS, profile, security, authentication, and system access issues.
• Provide Tier1–2 in‑person field support as needed outside of the migration effort.
• Support PCs, printers, peripherals, and mobile devices (iOS/Android).
• Act as an escalation point for issues not resolved by the Service Desk.
• Document work and maintain accurate updates in the ITSM ticketing system.
• Deliver customer service while working with clinicians, staff, and leadership.

Required Qualifications

• High School Diploma or GED.
• 1–3 years of Field Support, Service Desk, or IT Support experience in a large enterprise environment.
• Hands‑on experience supporting Windows10, macOS, Microsoft Office / O365, Active Directory & Exchange, and Citrix environments.
• Experience supporting mobile devices (iOS & Android).
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Understanding of basic network fundamentals (IP, DNS).
• Possess strong communication, documentation, and customer service skills.

Preferred Qualifications

• CompTIAA+ Certification.
• Experience supporting Dell, Apple, HP, and Ricoh hardware.
• Healthcare IT environment experience.
• Familiarity with Epic, Workday, or PeopleSoft.
• Prior experience supporting OS migration or large‑scale rollout projects.

Additional Details

• The role is hands‑on and physical, requiring standing, walking, and lifting IT equipment.
• Work is performed in patient‑care and clinical environments.
• Candidates must be adaptable, detail‑oriented, and comfortable in fast‑paced healthcare settings.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• medical
• dental
• vision
• life
• disability
• other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program and other discounts
• on-demand training program
• access to certification prep
• a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• certification discounts and other perks to associations that include CompTIA and IIBA
• dedicated customer service team for our Consultants that can address questions around benefits and other resources
• certified Career Coach

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems.