IT Operations & SAP Specialist

Versique; Wayzata (MN); Hybrid; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident/critical illness insurance

MN ESST

MN PFML

401(k) with company match

Job summary

Versique is seeking an IT Operations & SAP Specialist in Wayzata, MN, offering hybrid work. You will act as the primary liaison for outsourced IT support, oversee vendor performance, monitor infrastructure, and ensure operational continuity across enterprise applications.

The role partners with business stakeholders, manages licenses and access, drives security and compliance, and contributes to change management and IT projects.

Qualifications

• 5+ years in IT operations or systems administration.
• Experience supporting enterprise business applications.
• Experience coordinating IT operations with vendors.
• Understanding of information security and compliance.
• Strong communication and documentation skills.

Responsibilities

• Oversee third-party IT support providers to ensure timely resolution of issues.
• Monitor service levels, infrastructure performance, system availability, and metrics.
• Support administration, configuration, maintenance, and optimization of enterprise applications.
• Serve as internal liaison for IT operations, user access, software licensing, and compliance.
• Manage vendors, contracts, invoices, renewals, and service performance.
• Coordinate hardware, software, and device procurement, deployment, and inventory.
• Support onboarding, offboarding, and access management processes.
• Maintain documentation for assets, processes, licenses, and vendor relationships.
• Partner with leaders to identify technology needs and improve operational controls.
• Ensure practices align with cybersecurity, privacy, and audit requirements.
• Participate in technology projects, upgrades, and change initiatives.

Skills

IT operations

Vendor management

Systems administration

Enterprise applications

Information security

Documentation

Cross-functional collaboration

Change management

End-user support

Education

Bachelor’s degree in information technology, Computer Science, Business Administration, or related field

Job description

IT Operations & SAP Specialist

Wayzata, MN - Hybrid

We are seeking an IT Operations & SAP Specialist that will serve as the primary point of contact for outsourced IT support oversight, vendor management, infrastructure monitoring, and day-to-day technology operations. The position partners closely with business stakeholders, external service providers, and regional technology teams to support enterprise applications, operational continuity, compliance requirements, and end-user productivity while helping maintain and enhance critical business systems.

Worksite Location: Wayzata, MN - Hybrid

Hourly Rate: $50-60 DOE

Benefits: Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

Roles & Responsibilities:

• Oversee third-party IT support providers to ensure timely and effective resolution of employee technology issues.
• Monitor service levels, infrastructure performance, system availability, and operational metrics; coordinate issue resolution and escalation as needed.
• Support the administration, configuration, maintenance, and optimization of enterprise business applications.
• Serve as the internal point of contact for IT operations, including application support, user access management, software licensing, compliance activities, technology asset management, and end-user support.
• Manage technology vendors, contracts, invoices, renewals, and service performance in alignment with organizational objectives and budget requirements.
• Coordinate hardware, software, mobile device, and peripheral procurement, deployment, inventory management, maintenance, and replacement planning.
• Support employee onboarding, offboarding, role changes, and access management processes in partnership with key business stakeholders.
• Maintain documentation related to technology assets, processes, licenses, vendor relationships, support procedures, and compliance requirements.
• Partner with business leaders to identify technology needs, enhance user experience, strengthen operational controls, and support scalable technology solutions.
• Ensure technology practices align with company policies, cybersecurity standards, software licensing requirements, privacy expectations, and audit requirements.
• Participate in technology projects, upgrades, implementations, testing efforts, and change management initiatives.

Required Experience

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; equivalent combination of education and experience will be considered.
• 5+ years of experience supporting IT operations, systems administration, business applications, or related technology functions.
• 3+ years of experience supporting enterprise business applications, including system configuration, troubleshooting, user administration, security roles, access management, integrations, and master data maintenance.
• Experience coordinating IT operations, service desk support, vendor relationships, systems administration, and technology support within a corporate environment.
• Working knowledge of enterprise software platforms, productivity tools, user access management, software licensing, technology asset management, and foundational infrastructure concepts.
• Experience participating in major enterprise system implementations, upgrades, migrations, or large-scale technology projects.
• Demonstrated ability to manage third-party technology providers, monitor service performance, document issues, and drive resolution through to completion.
• Strong understanding of information security principles, compliance requirements, data protection practices, risk management, and internal control processes.
• Proven ability to collaborate with cross-functional stakeholders to identify technology needs, improve processes, and support operational objectives.
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.

Preferred Experience

• Customer-focused service mindset with strong communication and follow-up skills.
• Ability to translate business needs into practical IT actions and vendor requirements.
• Strong organizational skills with attention to detail, documentation, and prioritization.
• Analytical approach to troubleshooting, performance monitoring, and process improvement.
• High integrity and discretion when handling confidential information, system access, and business data.
• Comfort working independently while collaborating across functions, vendors, and geographically distributed teams.

About Versique

Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions. Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters - seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections. We believe people are more than resumes—they are transformative, unlocking the potential for organizational growth and success. Versique is proud to be an award-winning company, earning recognition on theInc. 5000 list of fastest-growing private companies and theMinneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as aStar Tribune Top Workplace and were named aBest Place to Work in 2022 by the Minneapolis/St. Paul Business Journal. Let's find your people, together. Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.