System Technician

WOW! Internet, Cable & Phone; Lanett (AL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Tuition reimbursement

401(k) with company match

Paid time off (PTO)

Job summary

WOW! Internet, Cable & Phone is seeking a System Technician in Lanett, AL. The role focuses on keeping the network strong in the field, troubleshooting HFC networks, testing signal quality, and maintaining critical equipment.

You will work outdoors, climb ladders, and operate company vehicles. The position offers a competitive starting pay, quarterly bonuses, and opportunities for growth and training.

Qualifications

• Experience in maintenance and troubleshooting in HFC networks.
• Ability to explain technical concepts to non-technical customers.
• Enjoy working outdoors and staying active.
• Strong problem-solving skills and attention to detail.
• Willingness to learn new technical skills and use tools.
• Valid driver’s license with a clean driving record.

Responsibilities

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks.
• Test and optimize signal performance.
• Maintain key network equipment (nodes, fiber systems, power supplies).
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!.

Skills

HFC maintenance

Troubleshooting

Outdoor work

Customer communication

Problem solving

Learning new skills

Driving license

Education

High school diploma or equivalent

Tools

Field test equipment

Cable/network tools

Job description

System Technician

New Starting Pay: $22.50-$27.50/hour!

Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day?

At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you’re looking for a hands on career with strong earning potential, paid training, and a clear path for growth, this is it.

Why This Role Stands Out

• NEW Pay Rate: $22.50-$27.500/hour (Based on skill/experience)
• Quarterly bonus opportunities
• Pay Increases with Certifications (we help you earn them!)
• Medical, Dental, Vision + 401(k) with Company Match
• PTO + Paid Holidays + FlexPay + Tuition Reimbursement
• Employee Discounts on WOW! Services

What You’ll Do

You’ll be out in the field keeping our network strong, reliable, and ready for anything:

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks
• Test and optimize signal performance
• Maintain key network equipment (nodes, fiber systems, power supplies)
• Perform fiber splicing and activation
• Handle outages and support emergency restoration
• Conduct preventative maintenance and system balancing
• Identify signal leakage and ensure compliance
• Support network expansion and serviceability
• Deliver excellent customer service while representing WOW!

What You Bring

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred
• Ability to explain technical concepts to non-technical customers
• Enjoy working outdoors and staying active
• Strong problem-solving skills and attention to detail
• Comfortable learning technical skills and using tools
• Ability to explain things clearly to customers
• Flexible schedule (evenings, weekends, on-call rotation)
• Valid driver’s license with a clean driving record

What the Job Is Really Like

This is not a desk job—and that’s the point.

• Working outdoors in all weather conditions
• Climbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)
• Lifting up to 90 lbs. and handling tools/equipment
• Operating company vehicles safely
• Working near electrical equipment and power lines

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran