System Technician- Lead

Knology Of Augusta; Augusta (GA); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

WOW! is seeking a Broadband Network Technician in Augusta to install, test, and repair fiber and CMTS systems from headend to customer premises. You will perform FCC tests, QC audits, and analyze performance data while supporting on-call rotations and customer service excellence.

The role requires a high school diploma (or equivalent) with 2–4 years in a related field, basic electronics knowledge, and the ability to work flexible hours and in varied environments.

Qualifications

• High school diploma or equivalent required.
• Basic electronics knowledge and knowledge of HFC networks.
• 2–4 years of related experience preferred.

Responsabilités

• Set up, testing, maintenance and repair of all fiber leading into the Headend.
• Install, test and repair CMTS equipment and related systems.
• Perform FCC tests for system proof-of-performance.
• Conduct QC and safety audits and document results.
• Analyze system performance reports and guide preventive/remedial actions.
• Assist in planning, directing, training and evaluating Broadband Network Technicians.
• Participate in on-call rotations and respond to incidents.
• Report non-compliance (FCC, NESC, OSHA, WOW) and maintain security.
• Provide customer service and maintain WOW! standards.

Connaissances

Technical communication

Independent work

Measurement skills

Test equipment use

Record keeping

Time management

Formation

High school diploma or equivalent

Associate's degree or equivalent training/experience

Outils

Signal level meter (SLM)

Leakage detector

Volt-Ohm meter (VOM)

Sweep receiver

Underground locator

TDR

Description du poste

Summary

Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.

Duties and Responsibilities

Essential duties and responsibilities include but are not limited to those listed below:

• Perform all tasks and responsibilities in a safe and efficient manner
• Set-up, testing, maintenance and repair of all fiber leading into the Headend
• Installation, set-up, testing, maintenance and repair of Cable Modem Termination System (CMTS)
• Perform FCC tests for system proof-of-performance
• Perform QC and Safety Audits
• Analyze system performance reports, direct preventive and remedial activities where indicated
• Assist in the planning, direction, training and evaluation of Broadband Network Technicians
• Participate in an on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Other duties as assigned, which may include cross functional assignments

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
• Must have a valid DOT certification, depending on state laws.

Education/Experience

Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.

Computer Skills

Basic computer skills are required including internet and email.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including gaffs, ladders, tool belts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to climb poles using gaffs hooks and climbing belts
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner

Equal Opportunity Employer

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Accessibility

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About WOW!

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users.