System Technician

Knology Of Huntsville; Huntsville (AL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

PTO and holidays

Tuition reimbursement

Employee discounts

Job summary

WOW! in Huntsville, AL is seeking a System Technician to keep our network strong and reliable. You will troubleshoot HFC networks, test signal performance, and maintain equipment in the field while providing excellent customer service.

The role offers a starting pay of $22.50–$27.50 per hour, quarterly bonuses, certifications-based raises, and comprehensive benefits including medical/dental/vision and 401(k) matching.

Qualifications

• Experience in maintenance and troubleshooting in HFC networks.
• Ability to explain technical concepts to non-technical customers.
• Enjoy working outdoors and staying active.
• Strong problem-solving skills and attention to detail.
• Willingness to learn new technical skills and tools.
• Flexibility to work evenings, weekends and on-call rotations.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain key network equipment (nodes, fiber, power supplies).
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!

Skills

Troubleshooting HFC

Customer communication

Outdoor work

Problem solving

Learning new skills

Driver's license

Job description

System Technician New Starting Pay: $22.50–$27.50/hour! Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day? At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you’re looking for a hands-on career with strong earning potential, paid training, and a clear path for growth, this is it.

Why This Role Stands Out

NEW Pay Rate: $22.50-$27.500/hour (Based on skill/experience)

Quarterly bonus opportunities

Pay Increases with Certifications (we help you earn them!)

Medical, Dental, Vision + 401(k) with Company Match

PTO + Paid Holidays + FlexPay + Tuition Reimbursement

Employee Discounts on WOW! Services

What You’ll Do

You’ll be out in the field keeping our network strong, reliable, and ready for anything:

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks
• Test and optimize signal performance
• Maintain key network equipment (nodes, fiber systems, power supplies)
• Perform fiber splicing and activation
• Handle outages and support emergency restoration
• Conduct preventative maintenance and system balancing
• Identify signal leakage and ensure compliance
• Support network expansion and serviceability
• Deliver excellent customer service while representing WOW!

What You Bring

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred
• Ability to explain technical concepts to non-technical customers
• Enjoy working outdoors and staying active
• Strong problem-solving skills and attention to detail
• Comfortable learning technical skills and using tools
• Ability to explain things clearly to customers
• Flexible schedule (evenings, weekends, on-call rotation)
• Valid driver’s license with a clean driving record

What the Job Is Really Like

This is not a desk job—and that’s the point.

Working outdoors in all weather conditions

Climbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)

Lifting up to 90 lbs. and handling tools/equipment

Operating company vehicles safely

Working near electrical equipment and power lines

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots.

WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way.

WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first.

So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!.

When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve.

We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team.