System Technician

WOW! Internet Cable and Phone; Huntsville (AL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

FlexPay

Tuition reimbursement

Employee discounts

Job summary

WOW! Internet Cable and Phone is seeking a System Technician in Huntsville, AL. You will work in the field to keep our network strong, troubleshoot HFC systems, and deliver excellent customer service while representing WOW!.

This hands-on role starts with a competitive pay rate and opportunities for growth as you gain certifications. New pay rate qualifies for quarterly bonuses, with benefits including medical/dental/vision and 401(k) with company match, PTO, holidays, tuition reimbursement, and

Qualifications

• Experience in maintenance and troubleshooting in HFC networks.
• Ability to explain technical concepts to non-technical customers.
• Enjoy working outdoors and staying active.
• Strong problem-solving and attention to detail.
• Willingness to learn new technical skills and tools.
• Valid driver’s license with a clean driving record.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain key network equipment (nodes, fiber systems, power supplies).
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service.

Skills

Field maintenance

Troubleshooting

Customer communication

Problem solving

Physical fitness

Driving

Job description

System TechnicianNew Starting Pay: $22.50–$27.50/hour!Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day?At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you’re looking for a hands-on career with strong earning potential, paid training, and a clear path for growth, this is it.Why This Role Stands OutNEW Pay Rate: $22.50-$27.500/hour (Based on skill/experience)Quarterly bonus opportunitiesPay Increases with Certifications (we help you earn them!)Medical, Dental, Vision + 401(k) with Company MatchPTO + Paid Holidays + FlexPay + Tuition ReimbursementEmployee Discounts on WOW! ServicesWhat You’ll DoYou’ll be out in the field keeping our network strong, reliable, and ready for anything:Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networksTest and optimize signal performanceMaintain key network equipment (nodes, fiber systems, power supplies)Perform fiber splicing and activationHandle outages and support emergency restorationConduct preventative maintenance and system balancingIdentify signal leakage and ensure complianceSupport network expansion and serviceabilityDeliver excellent customer service while representing WOW!What You BringExperience in maintenance, troubleshooting/repairing in HFC networks is highly preferredAbility to explain technical concepts to non-technical customersEnjoy working outdoors and staying activeStrong problem-solving skills and attention to detailComfortable learning technical skills and using toolsAbility to explain things clearly to customersFlexible schedule (evenings, weekends, on-call rotation)Valid driver’s license with a clean driving recordWhat the Job Is Really LikeThis is not a desk job—and that’s the point.Working outdoors in all weather conditionsClimbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)Lifting up to 90 lbs. and handling tools/equipmentOperating company vehicles safelyWorking near electrical equipment and power linesWOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran