Field Service Technician- FTTH

Knology Of Central Florida; Sanford (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Broadband discounts

Uniforms provided

Career growth

Job summary

WOW! in the United States is hiring a Field Service Technician - Fiber to the Home (FTTH). The role involves installing, maintaining, and troubleshooting FTTH networks for residential and business customers, in a hands-on, customer-facing capacity.

New competitive pay and comprehensive benefits accompany a strong emphasis on safety and quality. You will perform installations, connections, and service changes, while documenting activities and continuously learning about emerging FTTH

Qualifications

• FTTH installation and termination experience.
• Knowledge of fiber-optic cabling and testing.
• Good communication skills with customers.
• Ability to troubleshoot field issues independently.

Responsibilities

• Install, terminate, and test FTTH networks at residential and business sites.
• Process connections, upgrades, downgrades, and service changes for internet, phone, and video.
• Install and relocate outlets, wiring, and fixtures.
• Connect equipment and verify service operation.
• Diagnose and resolve FTTH installation and service issues.
• Document installation, maintenance, and repairs accurately.
• Follow safety and quality standards.

Skills

FTTH installation

Customer service

Troubleshooting

Problem solving

Tools

Microsoft Office

Google Workspace

Job description

Field Service Technician - Fiber to the Home (FTTH)

Newly increased starting pay: $21.50-$26.50/hr. (based experience)

Power Up Your Career - New Competitive Pay Rate! Build your career with the technology that’s shaping the future of connectivity. WOW! is hiring a Field Service Technician - FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers. This is a hands-on, customer-facing opportunity for someone who enjoys working with technology, solving problems, and being out in the field. You’ll help bring fast, reliable fiber internet directly to our customers while developing valuable skills in a growing area of the broadband industry.

Why You’ll Love Working at WOW!

• Newly Increased Pay: $21.50-$26.50/hour
• Performance bonuses that reward your contributions
• Comprehensive health benefits
• Company stock grant 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee broadband discounts for employees living in a WOW! service area
• Company-provided tools and professional uniforms
• Career growth opportunities with a growing organization

What You’ll Do

• Installing, terminating, and testing Fiber-to-the-Home networks at residential and business locations
• Completing new connections, reconnections, disconnections, upgrades, downgrades, and service changes for internet, phone, and video services
• Installing and relocating outlets and interior and exterior wiring
• Connecting equipment and ensuring services operate properly
• Troubleshooting and resolving FTTH installation and service issues
• Performing network diagnostics, including ping tests, traceroutes, and speed tests
• Identifying and correcting signal or service-quality issues
• Troubleshooting, repairing, and replacing components between the network and the customer’s equipment
• Educating customers on their equipment, services, and the benefits of FTTH technology
• Maintaining system security by properly terminating unused ports, tagging drops, and securing pedestals
• Accurately documenting installation, maintenance, and repair activities
• Following all WOW!, FCC, NESC, and OSHA safety and quality standards
• Continuing to learn about emerging FTTH technologies and industry best practices
• Completing other duties as assigned

What You’ll Bring

• FTTH installation and termination experience
• Knowledge of fiber-optic cable splicing and testing
• One to two years of broadband communications experience is preferred
• Excellent customer service and communication skills
• The ability to explain technical information clearly to customers
• The ability to troubleshoot issues and work independently in the field
• The ability to work effectively both independently and as part of a team
• Strong organization skills and the ability to manage multiple priorities in a fast-paced environment
• Basic proficiency with Microsoft Office, Google Workspace, email, and internet-based applications
• Availability to work outside regular business hours when needed
• The ability to carry and safely operate a 32-foot ladder
• The ability to climb ladders and work in confined spaces
• A valid driver’s license and the ability to safely operate a company vehicle

Physical Requirements and Working Conditions

• This is an active, hands-on role performed indoors and outdoors in a variety of environments. You must be able to:
• Stand and walk for extended periods across various types of terrain
• Work outdoors in different weather conditions and temperatures
• Carry tools, equipment, ladders, and tool belts
• Carry, climb, and safely operate an extension ladder approximately 32 feet long
• Lift and carry up to 75 pounds
• Work in elevated areas, including roofs and utility poles
• Work in tight or confined spaces while bending, twisting, and reaching
• Crawl, stoop, kneel, crouch, reach, push, pull, and grasp
• Safely use drills, hammers, wrenches, screwdrivers, and other hand tools
• Operate computers and technical testing equipment
• Distinguish between different wire sizes and colors
• Use close vision, adjust focus, and accurately identify colors
• Work in environments that may contain dust, dirt, noise, insects, reptiles, or cleaning solutions
• Work safely near power lines and electrical equipment
• Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment
• Safely operate a company vehicle

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WOW! is one of the nation’s largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail].