EFS Program Assistant

Oneworld Community Health Centers; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Tuition Reimbursement

401(k)

Job summary

OneWorld Community Health Centers, Inc. is seeking a full-time Enrollment & Financial Services Associate at the main Livestock Exchange Campus (LSX 30th & L) in Omaha, NE. The role supports client enrollment, financial screening, and program education Monday–Friday, 8:00 am–5:00 pm.

The ideal candidate has a high school diploma or GED, 1+ years of customer service experience, and bilingual English/Spanish skills. CAC certification is preferred within 6 months of employment.

Qualifications

• High school diploma or equivalent required.
• Certification as an Application Counselor (CAC) preferred within the first 6 months of employment.
• One or more years of customer service experience preferred.
• Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Proficiency in both English and Spanish (written and verbal) required.

Responsibilities

• Greets and assists all clients to the office, providing excellent customer service.
• Answers incoming telephone calls and routes as needed.
• Educates clients on programs and services provided by Enrollment & Financial Services.
• Provides initial financial program screening and helps with renewals and enrollments.
• Documents all communication in the Outreach Database and advocates for clients with DHHS.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Outlook

Excel

PowerPoint

Word

Job description

Job Details

Job Location: Omaha, NE 68107

Education Level: High School Equivalency

One full-time position | Located at the main Livestock Exchange Campus (LSX 30th & L) | Monday - Friday 8:00 am - 5:00 pm

Job Duties

• Greets and assists all clients to the office, providing excellent customer service to everyone.
• Answers incoming telephone calls and routes as needed.
• Educates clients on the various programs and services provided through the Enrollment & Financial Services department.
• Provides initial financial program screening on all clients. Completes renewals and enrollments for programs in which training has been provided. Directs clients needing more complex program assistance to the appropriate staff members within the department.
• Provides client advocacy to the Nebraska Department of Health and Human Services, among other entities, while appropriately documenting all communication in the Outreach Database.
• Participates in community outreach events as assigned.
• Assists the Enrollment & Financial Services Supervisor with reporting functions and special projects.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.

Qualifications

• High school diploma or equivalent required.
• Certification as an Application Counselor (CAC) preferred within the first 6 months of employment.
• One or more years of customer service experience preferred.
• Proficiency and experience with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint required.
• Proficiency in both English and Spanish (written and verbal) required.
• Demonstrated ability to communicate with and relate to both clients and coworkers with warmth and respect.
• Demonstrated organizational skills, with close attention to detail.
• Demonstrated ability to work independently, but also function well in a team environment.
• Ability and willingness to work occasional evenings and weekends.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Tuition Reimbursement
• 401(k)
• Free fitness center

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer