System Support Specialist: Fast Issue Resolution

Glsllc; Greenville (SC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

401K with employer match

Paid Time Off

Paid company holidays

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking a System Support Specialist to troubleshoot and manage GLS system components. You will coordinate testing, document solutions from vendors, and escalate issues as needed.

You will learn from upper-tier resources to reduce escalations, prioritize incidents, and communicate resolutions clearly. Travel up to two weeks annually is expected, with an on-call rotation and regular maintenance duties.

Qualifications

• Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or related field.
• Proficient with SQL and/or Python; ability to learn new applications quickly.
• Strong written, verbal and interpersonal communication skills for business-friendly language.
• Self-motivated with initiative and ability to implement improvements.

Responsibilities

• Troubleshoot and resolve issues promptly.
• Coordinate testing and develop proactive training after issue resolution.
• Learn from vendors and upper-tier resources to reduce escalations.
• Identify incidents requiring urgent attention and prioritize accordingly.
• Determine impacts on workflows and the business.
• Create detailed descriptions of issues (functional & technical).
• Engage with management and subject-matter experts to gather data.
• Drive escalation decisions with vendors and management.
• Assist with root-cause analysis of servicing incidents.
• Communicate resolutions using spreadsheets, diagrams, or documents.
• Enhance monitoring tools to diagnose incidents.
• Create knowledge base articles and train Tier 1 staff.
• Follow feature schedules for monitoring and training.
• Support ongoing system maintenance and vendor relationships.

Skills

SQL

Python

Communication

Problem solving

Learning agility

Education

Statistics

Mathematics

Economics

Finance

Engineering

Computer Science

Information Technology

Tools

SQL

Python

Job description

GLS is seeking a System Support Specialist to troubleshoot and manage GLS system components. You will coordinate testing, document solutions from vendors, and escalate issues as needed.

You will learn from upper-tier resources to reduce escalations, prioritize incidents, and communicate resolutions clearly. Travel up to two weeks annually is expected, with an on-call rotation and regular maintenance duties.