Shipper Support Specialist

General-Logistics-Systems-4; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

General Logistics Systems US is seeking a Shipper Support Representative to assist shippers by chat, email, and phone, addressing operating questions about GLS applications, products, or services. You will help ensure smooth deliveries and pickups and resolve issues with a customer-first approach.

The role emphasizes accurate problem solving, professional communication, and the ability to work in a fast-paced environment while maintaining high customer satisfaction and adherence to standard

Qualifications

• High School diploma or GED or equivalent with related experience.
• Strong verbal and written communication skills.
• Proven customer service and call center experience.

Responsibilities

• Assist shippers via chat, email, or phone.
• Promote a customer-first environment.
• Help with service questions, tracking deliveries, scheduling pickups and resolving complaints.
• Verify solutions are effective through follow-up feedback.
• Provide professional support and ensure customer satisfaction.
• Interact with customers with diplomacy and tact.
• Suggest pricing/services that meet shipping needs.
• Meet standards for high-quality customer interactions.
• Submit account change requests per procedures.
• May perform additional duties beyond listed responsibilities.

Skills

Customer support

Chat/Phone/Email

Problem solving

Communication

MS Office

Education

High School diploma or GED

Tools

Salesforce

Talk Desk

Job description

General Logistics Systems US is seeking a Shipper Support Representative to assist shippers by chat, email, and phone, addressing operating questions about GLS applications, products, or services. You will help ensure smooth deliveries and pickups and resolve issues with a customer-first approach.

The role emphasizes accurate problem solving, professional communication, and the ability to work in a fast-paced environment while maintaining high customer satisfaction and adherence to standard