Service Desk Technician: Elevate IT Support

Socket.dev

Greenville (SC)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid Time Off

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS in the United States is seeking a Service Desk Technician to deliver company-wide technical support across software, hardware and networking. You will assist users, diagnose issues, and ensure the highest level of customer service.

Required qualifications include a Bachelor’s degree in Computer Science or related field, or four years of relevant IT experience with at least one current certification (A+, N+, MCP, MCSE, CCNA, ITIL).

Qualifications

Bachelor’s degree in Computer Science or related field required.
4+ years IT experience with at least one current certification may be considered in lieu of degree.
Strong problem-solving and customer service skills.
Working knowledge of networking protocols.

Responsibilities

Evaluate, prioritize, and resolve incoming requests for assistance from users.
Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action.
Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms.
Log and track calls using a problem management database, and maintain historical records and related problem documentation.
Identify and escalate situations requiring urgent attention.
Use system deployment images and software deployment packages.